Sr Application Systems Analyst

The ideal candidate is an experienced systems professional with strong analytical, technical, and leadership skills who thrives in a fast-paced environment. If you are passionate about system design, application support, process improvement, and leading complex technology initiatives, we encourage you to apply.

• Analyze business processes and operational requirements to develop effective system solutions.
• Design user-friendly interfaces and system functionality that meet business objectives and compliance requirements.
• Evaluate, troubleshoot, and resolve complex business system issues.
• Develop functional specifications and detailed system requirements documentation.
• Configure application settings, system tables, and business process workflows.
• Perform application setup, maintenance, and enhancements according to organizational policies and procedures.
• Lead system implementation efforts and ensure successful deployment of new functionality.
• Support strategic system roadmaps and integration initiatives.
• Create comprehensive test plans and test scripts.
• Conduct user acceptance testing (UAT), system testing, and integration testing.
• Validate system performance and ensure solutions meet business and technical requirements.
• Develop end-user documentation and training materials tailored to both technical and non-technical audiences.
• Conduct training sessions for super-users and key stakeholders.
• Facilitate smooth system transitions and promote user adoption.
• Provide ongoing application support, issue analysis, troubleshooting, and resolution.
• Identify opportunities for process improvements and system optimization.
• Manage high-priority incidents and coordinate resolution efforts.
• Participate in on-call support rotation and provide after-hours support when necessary.
• Lead and mentor team members, providing guidance and technical direction.
• Collaborate with executives, managers, subject matter experts, vendors, and third-party representatives.
• Manage multiple projects and priorities simultaneously while maintaining high-quality results.

• Bachelor's degree in Information Systems, Computer Science, Business Technology, or a related field; equivalent experience may be considered.
• Minimum of 7 years of gaming systems support experience.
• Minimum of 5 years of experience supporting or administering IGT Advantage systems preferred.
• Experience working with relational databases and SQL.
• Experience with SSRS Reporting Services or similar reporting tools.
• Strong understanding of system integrations and full software development lifecycle methodologies.
• Experience gathering business requirements and translating them into technical specifications.
• Proven ability to manage complex projects and competing priorities.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written, verbal, and interpersonal communication skills.
• Strategic system planning and roadmap development experience.
• Advanced product and application management expertise.
• Experience working in highly regulated environments.
• Strong customer service orientation and stakeholder management skills.
• Ability to work independently and collaboratively within a team environment.
• Demonstrated leadership and mentoring capabilities.
• Ability to travel occasionally, including overnight travel.
• Availability to provide after-hours and weekend support as needed.
• Participation in an on-call support rotation.
• Possession of a smartphone to maintain communication availability.
• Valid driver's license with a satisfactory driving record.
• Ability to obtain and maintain all required gaming licenses and regulatory approvals.