SR Associate, Order to Cash

Description

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.



The basic purpose of this role is to maximize sales and minimize credit risk of the AR asset. The Senior Associate, Order to Cash is responsible for the AR performance of the assigned US business unit account portfolio. The incumbent will provide dedicated service to assigned portfolio of business as well as serve as the main contact point for the customer base to address all Order to Cash inquiries, then will diagnose and resolve issues. This role will maintain phone service level to address all Order to Cash inquiries by the customer base. Duties for this position will include managing invoice collection, deduction management, refunds, unapplied cash, misapplications, statements, dunning, and reconciliations.



The SR Associate, Order to Cash will work closely with other departments in the Order to Cash business process to ensure excellent customer relations along with meeting our DSO objectives. This role is responsible for a variety of monthly and ad-hoc reporting to support this customer base. Other duties for this position include review of pending orders, credit limits, and reviewing customer account changes. The incumbent will protect the financial assets and interests of operating unit ensuring compliance with policies and regulations while providing best in-class technology, reporting, service, and quality. This role will participate on projects, credit analysis, diagnose issues and facilitating collaboration between teams. The position holder will interact daily with customer base and actively support the Sales function and the entire Order to Cash chain.

Duties & Responsibilities

• Independently, manages a diverse portfolio of accounts.


• Collects open invoices, invalid deductions & balances with currency/aged priority, discrepancies, credits, and varied other customer/account related issues through productive & effective communications with internal and external customers.


• Performs analysis as needed to ensure we protect the financial AR assets to the best of our ability striving for continuous process improvements.


• Maintains incoming and outbound phone service levels.


• Continually reviews open items (credit and debits) on customer accounts to keep accounts "clean"; perform off-sets; reports on outstanding items to ensure disposition.


• Works closely with GBSC AR team to ensure proper application of payments to reduce number of open items.


• Follows escalation process for outstanding receivables through telephone, dunning, written communications, and Customer Portals.


• Ability to work closely with Management, Deduction Team, and Sales/Trade regarding currency or delinquency and possible credit suspension.


• Provides statements, documentation, and custom reports as requested.


• Reviews and releases credit holds and approves new credit limits based on Grant of Authority.


• Understands and can provide financial analysis, credit risk services and support as needed.


• Provides knowledge and expertise as business partners within Order to Cash, and to all other departments within the BI umbrella for which services are provided to ensure proper support of the function.


• Develops and maintains excellent working relationships with both internal and with external customers.

Requirements

• High School Diploma and four (4) years of relevant experience required; Bachelor's degree preferred.


• No experience required with Bachelor's degree.


• Strong cross functional collaboration skills, analytical skills, strategic understanding, result orientation, strong process design and implementation skills that impact the entire Order to Cash function.


• Requires strong communication skills with Customers and Business Partners on all levels.


• Embraces the characteristics of AAI (Accountability, Agility, and Intrapreneurship) in everything they do to drive effectiveness and customer value.


• Must demonstrate high degree of accuracy, financial acumen, attention to detail and ability to meet deadlines.


• Demonstrated ability to work in a team environment.


• Ability to make good sound and ethical financial decisions according to the guidelines of our policies and procedures.


• Must possess excellent customer service skills and results driven.

Eligibility Requirements:

• Must be legally authorized to work in the United States without restriction.


• Must be willing to take a drug test and post-offer physical (if required).


• Must be 18 years of age or older.