Sr AV/IT Systems Engineer

Senior AV/IT Systems Engineer

Location: Boston, MA (Onsite)
Employment Type: Direct Hire

Overview

We are seeking an experienced Learning & Event Technology Specialist to join a large, mission-driven organization in Boston. This individual will play a key role on a field engineering team responsible for supporting and enhancing a wide range of audiovisual and IT systems used in dynamic, multi-purpose environments.

This is a hands-on position involving installation, configuration, troubleshooting, and ongoing support of AV/IT technologies, along with participation in technical projects and continuous improvement initiatives.

This role may require occasional evening, weekend, and/or holiday support.

Key Responsibilities

• Install, configure, maintain, and troubleshoot AV/IT systems across multiple environments
• Provide advanced technical support for audiovisual, collaboration, and integrated technology solutions
• Act as a Subject Matter Expert or Technical Lead on projects and service initiatives
• Evaluate, test, and validate new technologies and recommend improvements
• Collaborate with internal stakeholders, vendors, integrators, and external partners
• Support system upgrades, deployments, and lifecycle management activities
• Participate in cross-functional teams to deliver technical solutions and operational support

Required Qualifications

• 8+ years of progressive experience supporting AV/IT systems in a professional environment
• Bachelor's degree preferred (relevant experience may be considered in lieu of degree)
• Valid driver's license
• Ability to lift equipment up to 75 lbs
• AVIXA CTS or CTS-I certification preferred

Technical Skills

• Crestron programming and troubleshooting (SIMPL, HTML5)
• DSP configuration (Biamp preferred)
• Dante configuration and setup
• Audio system commissioning
• AV over IP (including Quality of Service)
• Virtual control platforms (e.g., VC4, Linux-based systems)
• Installation and configuration of collaboration platforms (e.g., video conferencing room systems)
• AV networking fundamentals
• Cable termination and signal flow understanding (including RS-232)
• Experience with enterprise AV management platforms (e.g., Crestron XIO, Fusion)
• Familiarity with digital signage platforms (e.g., Appspace or similar)
• Experience with ticketing systems (e.g., ServiceNow or similar)
• Background in professional AV integration or commissioning preferred

Soft Skills

• Strong troubleshooting and problem-solving abilities in both remote and onsite settings
• Ability to quickly learn and adapt to new technologies
• Excellent communication and customer service skills
• Ability to work independently and within cross-functional teams
• Strong organizational skills and ability to manage multiple priorities
• Calm and effective decision-making in fast-paced environments
• Willingness to mentor and share knowledge with team members