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Sr AV/IT Systems Engineer

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Job Description - Sr AV/IT Systems Engineer

Senior AV/IT Systems Engineer

Location: Boston, MA (Onsite)
Employment Type: Direct Hire

Overview

We are seeking an experienced Learning & Event Technology Specialist to join a large, mission-driven organization in Boston. This individual will play a key role on a field engineering team responsible for supporting and enhancing a wide range of audiovisual and IT systems used in dynamic, multi-purpose environments.

This is a hands-on position involving installation, configuration, troubleshooting, and ongoing support of AV/IT technologies, along with participation in technical projects and continuous improvement initiatives.

This role may require occasional evening, weekend, and/or holiday support.

Key Responsibilities

  • Install, configure, maintain, and troubleshoot AV/IT systems across multiple environments
  • Provide advanced technical support for audiovisual, collaboration, and integrated technology solutions
  • Act as a Subject Matter Expert or Technical Lead on projects and service initiatives
  • Evaluate, test, and validate new technologies and recommend improvements
  • Collaborate with internal stakeholders, vendors, integrators, and external partners
  • Support system upgrades, deployments, and lifecycle management activities
  • Participate in cross-functional teams to deliver technical solutions and operational support

Required Qualifications

  • 8+ years of progressive experience supporting AV/IT systems in a professional environment
  • Bachelor's degree preferred (relevant experience may be considered in lieu of degree)
  • Valid driver's license
  • Ability to lift equipment up to 75 lbs
  • AVIXA CTS or CTS-I certification preferred

Technical Skills

  • Crestron programming and troubleshooting (SIMPL, HTML5)
  • DSP configuration (Biamp preferred)
  • Dante configuration and setup
  • Audio system commissioning
  • AV over IP (including Quality of Service)
  • Virtual control platforms (e.g., VC4, Linux-based systems)
  • Installation and configuration of collaboration platforms (e.g., video conferencing room systems)
  • AV networking fundamentals
  • Cable termination and signal flow understanding (including RS-232)
  • Experience with enterprise AV management platforms (e.g., Crestron XIO, Fusion)
  • Familiarity with digital signage platforms (e.g., Appspace or similar)
  • Experience with ticketing systems (e.g., ServiceNow or similar)
  • Background in professional AV integration or commissioning preferred

Soft Skills

  • Strong troubleshooting and problem-solving abilities in both remote and onsite settings
  • Ability to quickly learn and adapt to new technologies
  • Excellent communication and customer service skills
  • Ability to work independently and within cross-functional teams
  • Strong organizational skills and ability to manage multiple priorities
  • Calm and effective decision-making in fast-paced environments
  • Willingness to mentor and share knowledge with team members
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