Sr. Benefits Coordinator - Employee Benefits

Who We Are:

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.

Summary: The Sr. Benefits Coordinator plays a critical role in supporting the consulting and account management teams by ensuring accurate client data management, seamless benefits administration, and high-quality client service delivery. This role partners closely with Account Executives, Consultants, carriers, and vendors to support renewals, open enrollments, new business onboarding, and ongoing client needs. The ideal candidate is detail-oriented, highly organized, proactive, and comfortable managing multiple priorities while contributing to client-facing deliverables, data analysis, and operational excellence across the benefits lifecycle.

This position is open to fully remote candidates located in ET and CT time zones . Individuals located near the Bethesda, MD office will be expected to work in a hybrid capacity.

Essential Duties and Responsibilities:

• Create and maintain files and client data; maintain client data CSW & NFP Connect
• Answers administrative questions from clients and/or insurance company personnel such as ID card request, claims or billing/eligibility questions
• May have direct contact with vendors or clients for clerical and administrative assistance
• May have direct contact with clients for open enrollments administration, as support to the Account Executive
• Assist Consultant in preparing insurance company proposal requests/census data & benchmarking reports
• Assist Account Teams in their preparation for client meetings by reviewing presentations for grammar, verification of rates and benefits and ensuring formatting is appropriate
• Data entry and analysis - assist the consulting team in gathering, organizing, entering and analyzing data using Excel spreadsheets to be used for various client
• Complete and process group applications and Broker of Record letters, as directed by the Account Manager
• Maintain vendor access to process enrollments/changes for clients
• Participating in Client calls & open enrollment meetings as appropriate
• Enrollment fulfillment during renewal and new business onboarding process
• Assists Account Managers with client projects such as implementation of new business, open enrollment process, non-discrimination testing, etc
• Request/Obtain and review vendor certificates, request wrap documents, track timelines for completion and delivery to client
• Manage client list- request monthly birthday cakes for delivery
• Attend seminars and classes related to the department and to maintain L&H License
• Participate in training regarding carrier products and systems

Knowledge, Skills, and/or Abilities:

• Knowledge of benefits administration, HealthCare Reform, industry trends, carrier products and service
• Ability to work independently and anticipate client and team needs
• Effective time management and decision making skills
• Diligent follow up skills
• Ability to express ideas clearly in both written and oral communications
• Strong Microsoft Excel and PowerPoint skills
• Commanding presentation and public speaking abilities

Education and/or Experience:

• High School or equivalent
• More than 2 years related experience and/or training or equivalent combination of education and experience.

Certificates, Licenses, Registration

• License to be obtained within first year of employment.

What We Offer:

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $66,000-$76,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.