Sr. Cash Applications Representative

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POSITION SUMMARY
Responsible for the interpretation and accurate posting of all third-party/government payers’ payments, denials, and adjustments, as well as all patient and client payments. Also documents and reports payment issues and assists in payment issue resolution. Must have the ability to review and analyze all insurance explanations of benefits/payments and electronic remittance advices. Coordinates and facilitates account refunds, complex adjustments, and collection accounts. Researches and reconciles unapplied and/or missing payments. Requires the ability to interact with all levels of personnel and management.

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent organizational skills.
• Ability to handle highly confidential information.
• Ability to exercise independent judgment.
• Demonstrated ability to set and maintain multiple priorities in an environment with shifting priorities, while providing accurate deliverables in a timely fashion.
• Must be self-motivated and able to take ownership of projects/assignment.
• Must be a team player.
• Must have excellent customer service skills with outstanding follow-up.
• Strong interpersonal, verbal and writing skills.
• Knowledge of standard office equipment. Intermediate math, analytical and typing skills.
• Ability to work independently and accurately with high volumes of data and minimal supervision.

MINIMUM QUALIFICATIONS

• High school diploma/GED or equivalent working knowledge.
• One (1) year of experience in patient financial services, financial/accounting, or healthcare insurance industry.

PREFERRED QUALIFICATIONS

• Experience in reading and interpretation of patient Explanation of Benefits (EOBs).
• Additional related experience.

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