Sr Client Services Project Mgr

We’re looking for a Senior Client Services Project Manager as the lead point-of-contact on an exciting Fortune 500 retail account. The ideal candidate is detail-oriented with a big-picture mindset. You’ll push for continual process improvement and workflow efficiency.

Come join a fun and collaborative team! You’ll jump right in—managing multiple complex projects from beginning to completion and with exceptional results.

Work Location: Fully onsite in Bentonville, AR

Primary Responsibilities

• Develop timelines for multichannel projects, including timing for each step of the development process, from strategy to production.

• Facilitate daily/weekly status meetings to refine workflow process to meet the need for speed and quality.

• Demonstrate stewardship of the client’s brand and project expectations to ensure deliverables and objectives are met with precision and timeliness.

• Create job schedules, progress analysis, status updates, and reporting to ensure all parties are aware of all feedback, action items, and next steps.

• Manage projects through all lifecycle stages, with accountability for project deliverables and execution.

• Ensure the scope-of-work is clearly defined to forecast proper timelines, answer questions, and define missing information.

• Work cross-functionally to negotiate, creatively problem-solve, build relationships, and think strategically.

• Develop and guide team in their client knowledge, skillset, and utilization of project management tools and processes.

• Proficient written and oral communicator with the ability to articulate project reports to all stakeholders easily, clearly, and effectively.

Qualifications

• Bachelor’s degree in advertising, communication, marketing, or a related field is required. Appropriate education and/or experience may be substituted on an equivalent basis.

• Minimum 2-4 years of integrated project management experience in an agency or retail setting

• Experience with Microsoft Teams, Word, Excel, PowerPoint, and Outlook.

• Exceptional written and verbal communication skills.

• Ability to respond quickly and effectively to the client’s needs and issues.

• Thorough knowledge and understanding of all multichannel functionalities (project scope, technologies, team responsibilities, QA/QC processes)

• Proven record of accomplishment leading projects and team goals by taking ownership and driving results.

• Ability to effectively aid team in problem-solving and issue resolution.

Preferred Skills

• Knowledge of Adobe Creative Suite and project management methodologies.

• Strong background in retail business and the retail space.

• Ability to learn client-specific project management programs and processes, prior experience with Workfront or similar project management tools preferred.

• Demonstrate strong interpersonal and management skills. 

• Negotiate, creatively problem-solve, build relationships, and think strategically.

• Experience in B2C marketing is a plus.

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