JOB SUMMARY: This position encompasses operational support and systems engineering disciplinesThe operations side includes the normal day to day tasks associated with a support role including troubleshooting issues, systems lifecycle maintenance, and participation in the on-call rotationThe engineering side is primarily designing and implementing Infrastructure As Code (IAC) and Kubernetes (k8s) based solutions for a variety of MPI teamsTying these together is the dedication to identifying, documenting, and automating processes be they technical or business with the goal of making IT and Container support increasingly reliable and more efficient. JOB ROLES AND RESPONSIBILITIES:1Identify, document, and automate business and technical tasks for internal and external teams using tools appropriate for the scenario which can include 3rd generation programming languages and automated configuration/deployment tools.2Manage priorities to ensure all team, customer, and business objectives are met on time and within budget.3Identify departmental needs and make suggestions regarding technical direction, future upgrades and technologies and identify automation opportunities when applicable
4Complies and assures compliance with all relevant governmental regulations and company policies.5Assist with generation and maintenance of all documentation and processes related to systems operations, maintenance, and audits.6Collaborates on and facilitates the adoption of containerized applications, kubernetes, and DevSecOps culture.7Assists with the maintenance of vendor support contracts to ensure system availability and in support of corporate security policies and audit requirements
8Analyze users needs, respond to customer service requests and provide production support coverage
9Collaborate, coordinate, and communicate across disciplines and departments.10Please note due to the exposure of PHI sensitive data -- this role is considered to be a High Risk and Privileged Role.11The position responsibilities outlined above are in no way to be construed as all encompassingOther duties, responsibilities, and qualifications may be required and/or assigned as necessary.JOB SCOPE: The incumbent works under minimal supervision and exercises discretion when making decisions related to job responsibilitiesWork requires a broad range of knowledge gained through experience, work is varied and complex, and requires independent judgment to identify issues, trends & problems, and recommend action plans, evaluate results, and present to management in a timely mannerThe incumbent works with internal and external sources to complete objectives, keeping the needs of external and internal customers as a priority when making decision and taking action #J-18808-Ljbffr
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