Sr. Customer Service Account Manager

Provide strategic leadership of Key/Strategic customer accounts by driving growth objectives, shaping long range customer development plans, and leveraging trend analysis to proactively identify opportunities for improvement. Oversee customer performance scorecard governance, resolving variances, influencing organizational accountability, and ensuring performance data drives continuous improvement initiatives. Support the coordination of managed programs through the ProLaunch process by aligning cross functional activities with customer roadmaps and ensuring program milestones are executed successfully. Champion the customer concern resolution process by driving timely investigations, root cause resolution, and systemic corrective actions that enhance customer satisfaction and organizational credibility. Provide oversight of customer delivery performance, anticipating supply risks, initiating mitigation strategies, and collaborating with Supply Chain leadership to ensure continuity of supply. Lead the governance and execution of Long-Term Agreements (LTAs), including strategy development, negotiation participation, contract interpretation, executive summary maintenance, dispute resolution, and continuous identification of improvement opportunities for future negotiation cycles. Bachelor's degree from an accredited institution. Minimum of three (3) years experience in customer service, sales, or other related field. Must be legally authorized to work in the United States without company sponsorship, now or in the future. This position requires access to export-controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must be a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (green card holder), (iii) refugee under 8 U.S.C. 1157, or (iv) asylee under 8 U.S.C. 1158. No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Jackson, MI will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation. Understands the culture of the company as it relates to Continuous Improvement, Problem Solving, and the BOS Process. Judgment, logic, resourcefulness and creativity abilities. Computer literate with competency in Microsoft Office programs and web maintenance systems. LI-CB3 We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws. You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number. We know that good benefit programs are important to employees and their families. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.