Sr. Customer Success Associate Bilingual - English/French

Job Description

Job Description

In this role you will provide professional, day-to-day support for our field sales representatives and clinical research specialists, as well as customers across the globe, by utilizing a broad knowledge of products, services, and policies. Responsible for processing trunk stock, consignment, and direct orders, maintaining customer data, auditing inventory, pricing accuracy, and post-order activities such as returns, credits, and invoicing.

Job Description:
Communicate with customers and sales/clinical representatives over phone and email
Work with the operations team to get products to customers
Process sales orders and work with customers in the event of issues or discrepancies
Actively manage Customer Service cases in Salesforce to ensure response times to customers meets and/or exceeds service level agreement levels
Manage and audit inventory deployed to the field in trunk stock and on customers’ shelves
Maintain complete and accurate customer data across systems (Salesforce, ERP system)
Work cross-functionally with the finance, sales, marketing, and operations teams as needed on projects relevant to co. success

Qualifications:
Bachelor’s degree preferred or equivalent experience
2+ years of customer success experience,

healthcare/biotechnology/medical

device preferred
Experience using Salesforce and ERP system such as SAP or Oracle
Exceptional oral and written communication skills
Ability to work in a fast-paced environment while managing multiple priorities
Operate as a team and/or independently while demonstrating flexibility to changing requirements
Fluent English and French
*Remote opportunity.

Will need to provide your own

internet connection and workspace.

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