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This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager - REMOTE. In this role, you will have a significant impact on enhancing the educational experience for mid-level schools and districts by ensuring they effectively utilize the platform to reduce teacher burnout and improve student learning outcomes. Your responsibilities will include managing relationships with key stakeholders, overseeing onboarding processes, and facilitating engaging training sessions. Through strategic intervention, you will help clients achieve their goals, securing renewals and driving deeper product adoption. Your work is crucial for fostering strong connections within the education community.
Accountabilities
- Ensure at least 90 percent of assigned portfolio adopts the platform into weekly workflow through effective onboarding and professional development.
- Achieve a contract renewal rate of 90 percent or higher while maintaining a quarterly churn rate below 5 percent.
- Drive a Net Revenue Retention rate of at least 110 percent annually by finding expansion opportunities and increasing account revenue by 15 percent year over year.
- Monitor school health data to triage underperforming accounts and implement specific intervention programs.
- Build strong relationships with teachers and administrators to gain buy-in from key decision-makers.
Requirements
- Demonstrated achievement orientation with a commitment to exceeding targets.
- Ability to quickly learn new technologies and apply creative problem-solving skills.
- Empathetic communicator skilled in building relationships with diverse stakeholders.
- Proven experience working with cross-functional teams influencing decision-making at the leadership level.
- Detail-oriented and capable of managing multiple responsibilities effectively.
- Background in customer success or account management within the Mid-Market segment.
- Direct experience working in education or within an EdTech company is preferred.
Benefits
- Opportunity to work on cutting-edge AI technology impacting education.
- Join a mission-driven team focused on equitable education.
- Flexible work-from-home options fostering a culture of trust and collaboration.
- Unlimited time off to support work-life balance.
- Employer-paid health insurance plans with low premiums for dental and vision.
- Generous stock options vested over 4 years.
- 401k match and monthly wellness stipend.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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