Sr Customer Success Rep

As a Senior Customer Success Representative, you will work to ensure a customer’s journey from purchase to productivity is smooth and well managed. You will monitor customer health and establish a cadence of customer interactions that ensure each customer you support is receiving maximum value from Honeywell Software product suite.

The CSR demonstrates knowledge/competency in the HBS Software Product Suite and helps the customer achieve the value committed with high focus to accelerate the first time to value. 

The CSR will become a subject matter expert and will identify the right business use cases where future offerings can be applied and work with sales to capture these high-quality leads to influence upsell and cross sell of the product suite.  

Ideal candidates should have experience with direct customer contact, technology consultation, up-selling/cross-selling, communicating with executives and process improvement. 

The position reports to the Global Director of Customer Success for Honeywell Building Solutions organization and is part of a customer focused, self-managed team.

• The Customer Success Representative (CSR) will support customer relationships to retain revenue and to grow the monthly recurring revenue.
• The CSR will assist in the design and development of documentation for exceptional onboarding, training, & adoption along with Best Practice Sharing amongst the CSR Teams
• The CSR develop a deep understanding of the product and communicate with customers about the most relevant features/functionality for their specific business needs.
• The CSR will work closely with Product engineering and Development teams to identify and track enhancement requests, bugs, and usage trends and customer feedback - provide feedback on how the offering can better serve the customer.  The CSR will work in a team centered environment to develop and constantly improve processes to engage customers and provide recurring value. 
• The CSR will own key account renewals, always driving upsell and expansion together with long-term contract renewals for existing contracts
• The CSR will build value-based relationships with customers ensuring that they remain delighted with the product; help define and support QBRs (quarterly business reviews) and EBRs (Executive Business reviews) as needed/ defined in the sales process

YOU MUST HAVE

• 1-2 years of account management experience within a successful software-oriented business.
• 2+ years’ experience in a customer-facing role; preferably at a SaaS company
•  

WE VALUE

• Experience in Facility Management, HVAC systems or Building Management Systems
• Prior Customer Success Experience
• Proven track record of being a revenue driver, is proactive, success oriented, analytics focused and predictive 
• Drive customer success while embedding in with the Honeywell field teams to build a cohesive and collaborative working engagement
• Salesforce, Jira, and marketing software knowledge is a plus
• Comfort with ambiguity and a bias to work with a team to “fill the organizational gaps” when they occur

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: https://benefits.honeywell.com/

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: November 2, 2026.

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. person which is defined as, a U.S. citizen, U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status.