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About JSSI
Founded in 1989 and headquartered in Chicago, Jet Support Services, Inc. (JSSI) is the largest independent provider of hourly cost maintenance programs for business aviation. JSSI delivers comprehensive coverage for engines, airframes, and auxiliary power units (APUs) across more than 300 different aircraft makes and models, helping owners and operators stabilize maintenance budgets, maximize aircraft availability, and protect asset value throughout the lifecycle of ownership. JSSI has built a portfolio of complementary business lines designed to simplify the economic and technical complexity of business aviation; these include Maintenance teams, Traxxall maintenance tracking software, Parts & Engines, Conklin aircraft cost and performance data, and Aviation Capital asset-based financing solutions. Together, these offerings support owners, operators, and maintenance providers with integrated tools spanning ownership and maintenance planning, execution, and financial management. With more than 6,500 aircraft supported through programs and software platforms, JSSI leverages its unique independence, unmatched scale, and data-driven insight to deliver customized solutions and support models aligned to the interests of each client — regardless of aircraft platform. JSSI is backed by leading institutional investors GTCR, Genstar Capital, and Blackstone. Learn more at jetsupport.com.
The Airframe Maintenance and Field Support Director plays a mission-critical role in leading JSSI´s Airframe Business. Reporting directly to the EVP of Maintenance Operations, this position is accountable for ensuring the flawless planning, execution, and cost management of all airframe maintenance events.
This position will lead a high-performing team of Technical Advisors, which will support JSSI´s (HCM) customers on Scheduled and un-scheduled events. This team will ensure that all shops visits flow smoothly, and our material purchasing is leveraged by JPL.
Key Responsibilities
- Leadership & Team Development
- Lead, mentor, and develop the field support team to ensure processes and procedures are consistently followed.
- Ensure the team is delivering world-class customer service while minimizing overall maintenance cost.
- Drive the team to strengthen their relationships with our key vendors and customers.
- Vendor Management, & Partner Relationships
- Own and manage relationships with JSSI´s key vendors. Develop and strengthen relationships with main shops where JSSI´s maintenance events take place.
- Actively engage in the negotiations with vendors and suppliers regarding JSSI´s Airframe Business.
- Collaborate with JPL to ensure material availability and cost efficiency for every event.
- Visit MRO´s/Shops on a regular basis.
- Budget, Procurement, & Cost Control
- Contribute to cross-functional efforts to deliver an accurate Airframe Business forecast.
- Ensure budget accuracy by driving best practices within the Airframe and Field Support teams.
- Identify opportunities for savings and efficiencies while maintaining service quality.
- Serve as a liaison between JPL and JSSI to ensure timely parts procurement for Airframe events.
- Support Underwriting with insights on potential cost variances and event-related risks.
- Customer Focus
- Act as the primary bridge between customers and the technical team to prevent and resolve complications.
- Strengthen relationships with customers.
- Deliver the best quality service.
- Digital Transformation & Systems
- Leverage technology to improve process efficiency.
- Act as the leader for the transition from Salesforce to Elevate, ensuring a seamless changeover.
Qualifications & Skills
- Proven leadership experience managing maintenance events.
- Experience in planning and managing maintenance events for a fleet operator.
- Strong technical knowledge of airframe Maintenance.
- Strategic mindset with operational execution excellence.
- At least 10 years of experience in Business Aviation.
- Bachelor’s degree in aviation field preferred.
- Excellent Microsoft Excel, Word, and PowerPoint skills.
- Strong interpersonal skills.
- Ability to read and write articulately and analytically.
- Clear understanding of relevant technical skills.
- Ability to multi-task and work well under pressure.
At JSSI, we are committed to rewarding our team members with competitive and comprehensive compensation packages that reflect their contributions and talent.
For this role, the annual base pay generally ranges from $190,000 to $220,000, with the final offer determined by variable factors including but not limited to market location, job-specific knowledge, skills, education, and experience. In addition, your total rewards package may include an annual discretionary bonus plan, incentive or sales bonus plan, or other form of additional compensation, based on your role.
Additionally, for full-time employees based in the USA, Canada, or the Philippines, we are proud to offer a robust suite of benefits. This ranges from insurance offerings such as medical, dental, vision, retirement savings programs, among others, starting day one of employment. For a full overview of our offerings, visit the JSSI Benefits Page on our company website.
JSSI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.
JSSI does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team.
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