Sr. Director of Automotive Channel Sales

Position Overview:

The  Sr. Director of Automotive Channel Sales  is responsible for leading the company’s revenue growth strategy while ensuring exceptional customer experience across all distribution channels. This executive will oversee the sales organization and customer service operations, aligning both functions to drive market expansion, customer retention & satisfaction, and operational excellence. The  Sr. Director of Automotive Channel Sales will work closely with executive leadership to develop strategic initiatives that improve profitability, strengthen customer relationships, and enhance overall service delivery.

Responsibilities:

• Lead the development and execution of all aftermarket sales strategies ensuring short and long- term company revenue and profitability goals are met.
• Assist in the development of strategic sales plans and budgets to achieve company revenue, growth and profit targets.
• Ensure that the personnel necessary for implementing Aftermarket Automotive Sales strategies are in place, trained, and capable of executing to plan.
• Ability to resolve high-level customer issues and maintain strong relationships with key accounts throughout their organizations.
• Lead, coach, mentor and develop Strategic Account Managers in order to meet account performance objectives and customers’ expectations.
• Work closely with the President and COO in reviewing sales and marketing strategies, the development of new customer markets/channels, or other business areas requiring senior executive attention. This includes keeping a close eye on customer directions and industry trends to advise when changes in strategy are required.
• Ensure alignment of Aftermarket sales organization’s strategic objectives with that of the overall business strategy, through active participation in corporate strategy development, resource planning, and overall budgetary and forecast building processes.
• Provide Executive Leadership with regular check points and update meetings ensuring that other functional areas are aware of progress, and impediments being faced.
• Accountable for building an effective aftermarket sales organization, including specific role functions, sales channel coverage, and deployment, while staying within the budgetary constraints of the organization.
• Leads all required aftermarket sales change initiatives by continuously assessing the needs of our customers within the various sales channels and championing internal change by removing obstacles impeding constructive growth.
• Track KPIs and assure sales analysis to find trends, make quick and timely adjustments to avoid lost sales and profitable sales growth. With reporting mechanisms in place keeping leadership team up to date with situation.
• Oversee the customer service department including order management, customer support, and account service. Continue to improve systems and processes within Customer Service that improve responsiveness, accuracy, and customer satisfaction.
• Fosters a culture of accountability, professional development, high-performance attitude, and above all ethical behavior
• Coordinate with product management and the marketing teams, to assure appropriate actions and tactics are taken to support DMA’s customers and sales growth strategies.
• Establishes and maintains productive peer-to-peer senior relationships with top key customers and prospects within assigned sales channels.
• Achieve assigned organizational objectives for sales, profits, volume, product mix, and other strategic goals.
• Support the achievement of strategic objectives critical to other functional areas within DMA.

Qualifications:

• Bachelor degree in Sales, Marketing or related field of study.
• Master’s in Business Administration or equivalent a plus.
• Minimum fifteen years of sales management experience with ten or more years' experience leading sales in the Automotive Aftermarket industry.
• Must have very strong analytical skills including the use of technology tools and software such as Excel, Access, Word, and PowerPoint.
• Excellent interpersonal and communication skills, capable of engaging at all organizational levels both internally and externally.
• Active listening skills.
• Logic-based problem analysis and problem-solving skills.
• Must have a “Whatever it takes” attitude to achieve the desired results while upholding the company’s highest integrity standards.
• Ability to see beyond the customer’s words to gain an understanding of the customer’s true meaning or intent.
• MUST HAVE THE DRIVE AND DESIRE TO CLOSE!

Other:

• Incumbent work hours/schedule and/or shift are subject to change based on business needs and Management discretion
• Other duties may be assigned as business necessities Language Skills: Strong language and communication skills, with ability to effectively articulate and present information and respond to questions from customers and management in a professional manner.

Job descriptions are used for informational purposes only, are not to be considered all-inclusive of responsibilities within a position and may change periodically with or without notice. In addition, we reserve the right to add, delete, change duties, formally or informally, verbally or in writing, at any time for any position. Job descriptions does not alter the “at-well” policy of the Company meaning that the Employee or the Company can separate employment at any time, for any reason, with or without cause. The provisions in the job description do not constitute a "contract of employment” with Employee or anyone else for any fixed period of time, either expressly or by implication. The Company subscribes to the tenets of Federal laws, Regulations and Executive Orders and the laws of the States and Municipalities in which we conduct business regarding Equal Employment Opportunity. We are committed to hiring and developing the most qualified people from the available work force in the communities we serve. It is our policy in all personnel actions, including recruiting, hiring, training, promoting, and compensating, to ensure that Employee and potential Employees are evaluated on the basis of qualifications and ability, without regard to race, color, religion, creed, gender, national origin, age, disability, service in the United States Armed Forces, veteran status or any other legally protected characteristic. We recognize that our workforce and clientele are comprised of a diverse blend of people with different backgrounds and perspectives and we value and promote diversity.