Sr Fraud Analyst III (Fraud Referral - Secured Products)

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for handling complex products and escalated customer situations regarding possible fraudulent activity. Key responsibilities include completing inbound and outbound calls, taking action based on complex transaction characteristics or suspicious documentation, and researching and resolving fraudulent activity and service support. Job expectations include making decisions under uncertain conditions, proactively identifying and escalating concerns/issues with a sense of urgency, and delivering solutions while focusing on retention and re-establishing customer confidence.

The Fraud Referral Sr Fraud Analyst III  role is responsible for completing enhanced reviews on enterprise fraud referral cases.

Responsibilities:

• Completing thorough reviews and taking appropriate action based on facts observed within the review and characteristics of the case received 

• Conducting complex research, which includes completing a reasonable investigation and analysis of facts and documentation received within the case 

• Reviewing bank systems of records and public records searches

• Evaluating all evidence in order to determine fraud and mitigate risk

• Analyzes data to detect and identify fraudulent activities and assesses the level of risk to customers and the bank

• Prepares reports for suspicious activity, escalating concerns to senior management as required

• Reviews and analyzes accounts and relationships that may require differentiated treatment or specialized resolution and ensures compliance with industry regulations and bank procedures

• Manages and prioritizes a large and varied case load effectively and efficiently in order to deliver solutions and re-establish customer confidence

Required Qualifications:

• 2 years of Fraud (identifying and mitigating) experience and/or Mortgage, Vehicle Lending, Underwriting experience

• Detail oriented with strong analytical and organizational skills

• Strong time management skills

• Ability to influence without direct authority

• A high impact person who exhibits forward thinking, promotes team effort and demonstrates initiative

• Strong oral and written communication skills

• Can work with little direction and able to multi-task

• Ability to shift priorities quickly

• Proficiency/Experience using MS Excel, Word

• Experience interacting with Customers in a professional and empathetic matter

• Active listening skills to develop information, understand situations

Desired Qualifications:

• Current experience in Client Protection (i.e. Fraud Detection, Escalations, etc..)

• Experience in areas such as Mortgage and / or Vehicle Lending,  Underwriting, Consumer products, ARP, Complaints/Escalations

Skills:

• Analytical Thinking

• Attention to Detail

• Due Diligence

• Investigation Management

• Research

• Collaboration

• Policies, Procedures, and Guidelines

• Regulatory Compliance

• Relationship Building

• Written Communications

• Business Case Analysis

• Business Intelligence

• Credit Documentation Requirements

• Data Collection and Entry

• Underwriting

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week: