Sr. HR Generalist

Please complete the attached the Internal Transfer Request Form and submit it.  
Please make sure you are applying with your Coupang e-mail address. 

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview

We are looking for an experienced Sr. HR Generalist to join our team and play a crucial role in supporting our organization’s Human Resources functions. The HR Generalist will own the delivery of our benefits and leaves programs for the U.S. along with other HR Generalist responsibilities.

What You Will Do

• Responsible for executing HR strategies that drive firm-wide business objectives, reviews, analyzes, and recommends best practices to continuously improve HR service delivery.


• Partners with Sr. HR Manager to review, update, and communicate Human Resources policies, procedures, laws, standards, and other government regulations.


• Act as a subject matter expert for internal HR policy interpretation.


• Manage employee on-boarding/off-boarding new hire orientation, training programs, employee terminations, and employee exit interviews.


• Ensures accuracy and compliance of USCIS Form I-9; process I-9 certifications, reverifications, and E-Verify for new hires. Periodically audits I-9 Forms.


• Analyze employee headcount and turnover data, identifies patterns and potential improvements. 


• Manage leaves of absence, facilitate leave requests, and maintain FMLA recordkeeping and eligibility tracking.


• Respond to employee benefit inquiries, manage yearly open enrollment, and other benefits-related programs.


• Support with annual compliance reporting (e.g., CA Pay Data, EEO-1 Component, and CA Occupational Employment & Wage Statistics Reporting).


• Conduct intake meetings for Covid-19 cases, contact tracing, protocols, and processes.


• Assist and provide support with visa and immigration programs to maintain compliance with USCIS regulations.


• Directly consult new hires on work visa transfer considerations: multiple work visa options to determine best fit, international travel/visa applications, navigating notice/non-compete periods before joining, and any immediate permanent residence sponsorship needs.


• Coordinate regular work visa and green card reporting for HR Business Partners and prioritize reporting and immigration expense/budgeting requests.


• Manage the coordination in the immigration process and paperwork to include DOL public access files. Review billing and invoices for accuracy.


• Manage communication among various stakeholders as it pertains to general immigration information, assessments, and program policy questions.


• Schedule immigration meetings, trainings, and provide support to teams as needed.


• Performs other duties as assigned.

 Basic Qualifications

• Bachelor’s degree (or equivalent) in human resources, business administration, or a related field.


• Minimum of 5 years’ experience in HR with at least 2 years of experience navigating the full-suite of US Leaves of Absence programs and immigration programs.


• Ability to drive and timely deliver end-to-end case management, from document collection and review, review of immigration petitions, communication of updates/delays to internal stakeholders, and ensure accurate data in HRIS and case management system.


• Self-motivated, results oriented, resilient approach to work and ability to work well under pressure.


• Experience with Caribou or similar immigration platform, preferred.


• Strong knowledge of employment laws and regulations.


• Strong engagement with all team members, demonstrating honesty and integrity, helping employees solve problems and showing respect.


• Excellent verbal and written communication skills.


• Excellent interpersonal, negotiation, and conflict resolution skills.


• Excellent organizational skills and attention to detail.


• Excellent time management skills with a proven ability to meet deadlines.

Preferred Qualifications

• Ability to prioritize tasks and to delegate them when appropriate.


• Ability to act with integrity, professionalism, and confidentiality.


• Proficient with Microsoft Office Suite or related software.


• Proficiency with or the ability to quickly learn the organizations HRIS and talent management systems.


• Aptitude for problem-solving and thorough knowledge of HR procedures and policies.


• Advanced knowledge of HRIS and ability to learn new technical systems, when necessary.

Pay & Benefits

Our compensation reflects the cost of labor across several US geographic markets. At Coupang, your base pay is one part of your total compensation.

The base pay for this position ranges from $63,000/year in our lowest geographic market to $118,000/year in our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

General Description of All Benefits

• Medical/Dental/Vision/Life, AD&D insurance


• Flexible Spending Accounts (FSA) & Health Savings Account (HSA)


• Long-term/Short-term Disability


• Employee Assistance Program (EAP) program


• 401K Plan with Company Match


• 18-21 days of the Paid Time Off (PTO) a year based on the tenure


• 12 Public Holidays


• Paid Parental leave


• Pre-tax commuter benefits


• MTV - [Free] Electric Car Charging Station

General Description of Other Compensation

“Other Compensation” includes, but is not limited to bonuses, equity, or other forms of compensation that would be offered to the hired applicant in addition to their established salary range or wage scale.

Coupang is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race (including traits historically associated with race, including but not limited to hair texture and protective hair styles), color, religion, religious creed (including religious dress and grooming practices), sex or gender (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth or breastfeeding), gender identity, gender expression, sexual orientation, ,ancestry, national origin (including language use restrictions), age (40 and over), physical or mental disability, medical condition, genetic information, HIV/AIDS or Hepatitis C status, family status (including but not limited to marital or domestic partnership status), military or veteran status, use of a trained dog guide or service animal, political activities or affiliations, ancestry, citizenship, family and medical leave status, status as a victim of any violent crime, or any other characteristic or class protected by the laws or regulations in the locations where we operate.

If you need assistance and/or a reasonable accommodation in the application of recruiting process due to a disability, please contact us at [email protected].

Please complete the attached the Internal Transfer Request Form and submit it.  
Please make sure you are applying with your Coupang e-mail address. 

Requisition: R0057364