Sr. IT Applications Support Analyst

Job Title: Sr. IT Applications Support Analyst

Department: Information Technology
Location: Westwood (ONSITE)
Reports To: IT Applications Manager

Your Role: 
Reporting to the IT Applications Manager, the Senior IT Applications Support Analyst plays a key role in managing, supporting, and optimizing the organization’s critical business applications—both on-premises and in the cloud. This position is responsible for ensuring secure access, reliable performance, and timely resolution of requests across enterprise software systems. The role requires a proactive, detail-oriented professional who can balance technical expertise with responsive service delivery to meet evolving business needs.

What will you do?

Business Management Applications Support & Administration

• Administer and configure the company’s business management applications (AgilLink, Eton AtlasFive).


• Monitor application performance and availability and escalate and coordinate issues with  the vendor.


• Troubleshoot, resolve or escalate:
  
  
  
  • Configuration issues.
  
  
  • User access problems.
  
  
  • Application errors and bugs.
  
  
  
  


• Coordinate the collection of client data and facilitate secure transmission to the receiving firm upon client departure.


• Review and validate wire transfer and banking details to ensure accuracy and compliance with financial protocols.


• Handle urgent configuration requests and approvals tied to time-sensitive banking deadlines.

Enterprise Software Support & Administration

• Manage and maintain user and client access to enterprise software platforms including Box.com, CCH Axcess, SafeSend, SurePrep, ITP Web, GoFileRoom, Solar Winds Service Desk, DocuSign, DropBox, ShareFile.


• Troubleshoot software access issues, including:
  
  
  
  • Incorrect permissions or group memberships.
  
  
  • Licensing or activation problems.
  
  
  • Authentication or single sign-on (SSO) failures.
  
  
  
  


• Install requested software that is not included in the standard desktop image by:
  
  
  
  • Validating the request and ensuring compliance with licensing.
  
  
  • Coordinating with security and compliance teams if necessary.
  
  
  • Performing the installation and confirming successful deployment.
  
  
  
  


• Coordinate with the IT Services team to:
  
  
  
  • Ensure new employees are provisioned with the correct software access on their first day.
    
    
    
    • Verify that access changes align with role-based requirements and security policies.
    
    
    
    
  
  
  
  


• Responsible for promptly disabling software and application user licenses upon employee separation or client offboarding to ensure secure and compliant access management.

General Responsibilities

• Provide high-quality application support services across multiple departments and business units.


• Collaborate with IT team members to:
  
  
  
  • Share technical knowledge and best practices.
  
  
  • Conduct cross-training to build team resilience and reduce knowledge silos.
  
  
  
  


• Serve as a backup resource during:
  
  
  
  • Staff absences.
  
  
  • High-demand periods or project surges.
  
  
  
  


• Maintain a positive, team-oriented attitude while managing competing priorities.


• Escalate complex or unresolved support cases to appropriate teams or vendors to ensure timely resolution.


• Report regularly to the Applications Manager by:
  
  
  
  • Communicating project status, risks, and timelines.
  
  
  • Prioritizing tasks based on business impact and urgency.
  
  
  
  


• Stay current with:
  
  
  
  • Industry trends and emerging technologies.
  
  
  • Updates to firm-standard software and tools.
  
  
  
  


• Collaborate with the Help Desk to:
  
  
  
  • Provide second- and third-level support for application-related incidents.
  
  
  • Ensure efficient resolution of service requests and minimize downtime.
  
  
  
  


• Mentor junior IT staff by:
  
  
  
  • Providing guidance on technical issues.
  
  
  • Supporting their professional development and growth.
  
  
  
  

Educational Requirements and Preferred Experience:

• A bachelor’s degree in Computer Science, Information Systems, or a related field, or an equivalent combination of education and work experience.


• Minimum of 5–8 years of experience in software application support.

Preferred Qualifications:

• Proficiency in Microsoft Word and Excel.


• Coursework or experience in accounting and/or bookkeeping.


• Experience supporting AgilLink, Datafaction, and GoFileRoom.


• Familiarity with Business Management, Audit, and Tax processes and applications.


• Experience supporting enterprise-level systems in a production environment.


• Prior experience in professional services environments.

Additional Skills and Competencies:

• Strong organizational and time management skills.


• High attention to detail and accuracy.


• Sound judgment and discretion.


• Excellent interpersonal and communication skills.


• Strong analytical and problem-solving abilities.


• Ability to work collaboratively and effectively with others.


• Capacity to manage multiple projects with competing deadlines and priorities.


• Commitment to maintaining confidentiality.

Salary Range: The salary range for this role is $75,000 - $90,000 and represents the firm’s good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will be dependent upon a number of factors, including but not limited to, the candidate’s relevant experience, qualifications, and location. 

What We Offer: NKSFB offers a great variety of benefits and perks to our employees. Some of these include:

• Company’s Hybrid Work Schedule (4 days in office, 1 Day Work from Home)


• Medical, Dental and Vision coverage


• Flexible Spending Account


• Basic Life and AD&D


• Voluntary Life and AD&D


• Long Term Disability


• Voluntary Critical Illness and Cancer, Hospital Indemnity and Accident Coverage


• Genetic Screening and Cancer Support


• Pet Insurance


• Accrue 15 PTO days annually


• 401k, Match and Profit Sharing Plan


• 10 Paid Holidays and 1 Floating Holiday

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks and responsibilities. Employees may also perform other duties as assigned.

NKSFB, LLC is an Equal Opportunity Employer and is committed to diversity and inclusion. If you’re a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at [email protected].

We collect your personal information when you apply for employment at NKSFB, LLC. To learn more about our data privacy practices, please view our Employee Privacy Policy.