Sr. IT Technologist

Summary

The Sr. IT Technologist delivers advanced hands\-on infrastructure support across office, manufacturing, distribution, administrative, and laboratory environments. This role serves as an expert “hands and feet” IT resource, ensuring infrastructure stability, uptime, and operational excellence while collaborating with local and global IT teams.

Key Responsibilities

Responsibilities may include the following and other duties may be assigned:

Infrastructure & Systems Support

• Provide onsite troubleshooting, diagnostics, escalation, and maintenance of infrastructure to ensure uninterrupted IT operations.
  




• Deliver Level 2.5–3 support for networking components including routers, switches, wireless access points, and firewalls.
  




• Perform proactive monitoring, performance tuning, and optimization for infrastructure and end\-user devices.
  




• Support device rollouts, migrations, refreshes, configuration, deployment, and hardware lifecycle management.
  




• Assist with installation and maintenance of physical infrastructure assets at assigned locations.
  

Network, Server & Data Center Operations

• Support LAN, WAN, and MAN environments, ensuring performance, availability, and security.
  




• Troubleshoot complex network and infrastructure issues, perform root cause analysis, and coordinate resolution with Tier 3+ teams.
  




• Support patching, segmentation rollouts, security policies, and compliance standards.
  




• Maintain technical expertise in routers, servers, storage, backup, and hardware/software interconnections.
  

Projects & Vendor Coordination

• Lead or support site\-specific and multi\-site IT infrastructure projects from initiation to completion.
  




• Coordinate with vendors for quotations, procurement, delivery, and onsite execution.
  




• Assess vendor solutions versus internal resources for optimal project delivery.
  




• Utilize infrastructure deployment standards to oversee vendor activities onsite.
  

Architecture, Documentation & Process Improvement

• Develop and document system specifications aligned with architecture standards and business requirements.
  




• Establish and maintain system designs, configurations, and capacity planning documentation.
  




• Create work instructions, SOPs, and technical documentation to enable effective delegation and knowledge sharing.
  




• Identify system deficiencies and execute improvements to enhance performance, data integrity, and reliability.
  

Collaboration, Leadership & Communication

• Act as a trusted advisor to stakeholders, ensuring requirements are understood, addressed, and escalated appropriately.
  




• Collaborate with architects, engineers, managed service providers, and global IT teams.
  




• Serve as a leadership presence, mentoring team members and promoting best practices.
  




• Clearly communicate complex technical concepts to non\-technical audiences, including management.
  




• Participate in on\-call rotations and provide after\-hours, evening, or weekend support when critical needs arise.
  

Metrics & Reporting

• Maintain infrastructure operations metrics through timely ticket resolution.
  




• Monitor, track, and report KPIs related to infrastructure performance, incidents, and projects.
  




• Provide actionable insights to management to support continuous improvement.
  

Requirements

Minimum Qualifications (Must Have)

• 4+ years of experience with a high school diploma or equivalent.
  




• 3+ years of hands\-on experience configuring, deploying, managing, and supporting:
  

  
  
  
  

  • Networks
    

  
  

  • Servers
    

  
  

  • Storage
    

  
  

  • Backup solutions
    

  
  



• Experience with Cisco, Juniper, or Dell networking products.
  




• Strong written and verbal communication skills in English.
  




• Reliable transportation or ability to rent a vehicle.
  




• Ability to lift up to 50 lbs.
  




• Willingness to travel daily across Puerto Rico and occasionally outside the island.
  

Preferred Qualifications (Nice to Have)

• Previous Medical Devices industry experience.
  




• CCNA certification or equivalent.
  




• Knowledge of cloud and on\-premise data center services.
  




• Experience with VMware vSphere or other virtualization technologies.
  




• Understanding of cybersecurity concepts.
  




• Experience managing UPS, power systems, and structured cabling.
  




• Experience leading or coordinating IT infrastructure projects.
  




• Experience with audio/visual systems and unified communications.
  

Core & Soft Skills

• Infrastructure Deployment
  




• Vendor Management
  




• Leadership & Mentorship
  




• KPI, Metrics & Reporting
  




• Strong problem\-solving and analytical skills
  




• Customer\-focused mindset