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Sr. ITIL Knowledge Manager - DTRA with TS/SCI

Job Description - Sr. ITIL Knowledge Manager - DTRA with TS/SCI


Required Qualifications:
  • Bachelor’s degree in computer science, Information Technology, or similar technical field
  • 8 – 12 years of prior relevant experience or Masters with 6 – 10 years of prior relevant experience. Specific experience, education and training may be considered in lieu of degree.
  • Knowledge of the Service Management workflows and ITSM processes
  • Current ITIL 4 certification and training
  • Experience implementing and using ServiceNow as a knowledge management repository
  • Proficiency in data analysis and statistical methods
  • Excellent problem-solving and analytical skills
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced, dynamic environment
  • TS/SCI with Poly required

 
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