Sr. Loan Operations Assistant

Description

We’re not just your average bank we’re a close-knit, family-owned community bank with a genuine passion for making a difference in the neighborhoods we proudly call home. Our mission is simple but powerful: to strengthen communities, one meaningful connection at a time.

At the heart of Northeast Bank is our incredible team – a true community within a community. We’re not just colleagues; we’re like family, always ready to support one another, our neighbors, local businesses, and nonprofits. We take pride in going the extra mile to build lasting relationships with our clients, striving to be more than just a bank we aim to be a trusted partner on their journey.

As a Senior Loan Operations Assistant, you’ll play a key role in that mission helping manage the details that drive strong client relationships and seamless financial operations behind the scenes.

If you're someone who thrives on making a positive impact in people’s lives, Northeast Bank is the place for you. Join us and let’s build stronger communities together.

DEPARTMENT: Loan Operations

REPORTS TO: Loan Operations Manager

HOURS: Full-time 8-4:30

FSLA STATUS: Non-Exempt

Hourly Wage: $28.00 - $34.00

POSITION SUMMARY: Prepares loan documents for all loan types. Scans loan documents into the document imaging system. Balances GL accounts and reviews loan payments daily. Provides general administrative support to the commercial lenders and other credit department staff. Provides backup to Loan Operations Assistant as needed.

PRIMARY ACCOUNTABILITIES AND RESPONSIBILITIES: 

1. Generates commercial and consumer loan document packages. Ensures loan files are complete and borrower information is up to date with regards to pending loan requests through conducting an independent file review, using established checklists, and working with portfolio assistants or lenders to resolve any errors or omissions. 
2. Remit participation payments to correspondent banks, review loan payment activity, and balance respective general ledger and other accounts daily. Correspond with other banks to ensure proper balancing between parties. 
3. Complete monthly and quarterly reports for the Board of Directors.
4. Provide backup to the Loan Operations Assistant with respect to their primary responsibilities including loan booking, maintenance, payment processing, and scanning loan documents into document imaging system. Also provides backup to Credit Administration Assistant when needed.
5. Pull credit reports, UCC searches, flood certificates and title work as directed by other bank staff. 
6. Provides quality customer service including answering basic customer questions and follow up as needed. Provide additional support to lenders and Credit Department as requested. 

Requirements

Education

• Minimum of 2-year college degree.

Experience

• A minimum of 5 years loan support experience, with Loan Documentation preparation (including specifically within Laserpro) experience preferred.

Other Skills/Characteristics

• Professional and effective verbal and written communication skills
• Ability to deliver a high level of responsiveness to other staff and customers
• Ability to work independently, multi-task and organize priorities
• Medium level of computer literacy (Jack Henry, LaserPro, Word, Excel, Outlook, Teams)
• Maintains confidentiality, high level of focus and accuracy

Performance Measures

• Accuracy of loan documentation generation to what has been requested, including adherence to required bank and regulatory standards.
• Successfully managing all responsibilities while producing high quality work with strong attention to detail.
• Meeting required turnaround timeframes for requested documentation.

  Working Conditions

• Normal office environment
• After 90 days of employment, up to 6 days per month of remote work allowed, depending on experience and performance. 

Benefits

Competitive benefits package including comprehensive health insurance, dental coverage, 401(k) with company matching, quarterly and annually incentive opportunities, ESOP Plan, paid time off (PTO), paid holidays, flexible work arrangements, professional development opportunities, and more.

Northeast Bank welcomes people of all races, religions, genders, physical abilities, backgrounds, etc. Our goal is to support all members of our community, whether they are customers or employees. Our employees have a sense of belonging due to the relationship building we do among our employees. We value each employee as an individual.

Northeast Bank is an Affirmative Action/Equal Opportunity/Vets/Disability Employer