Sr. Manager, Analytics Delivery

Company Description

Entertainment Benefits Group (EBG) is one of the fastest growing e-commerce companies in the country that specializes in live entertainment and travel. EBG generates millions of transactions annually by merchandising thousands of attractions and activities, live entertainment, hotel rooms, and other products and services through private, membership-based programs and other direct distribution channels.

EBG powers a robust portfolio of technology solutions and operates a network of membership-based websites reaching a captive audience, providing leading brands with incremental distribution opportunities. EBG owns and operates the largest travel and entertainment benefits program in the country-serving over 40,000 corporate clients and reaching more than 50 million employees through its Corporate Perks Programs. We are proud to be the largest sales partner for many of the major theme parks, attractions, entertainment producers, and other travel organizations in the country.

EBG is headquartered in Aventura FL (Miami area), with offices in New York, Las Vegas, Orlando and Austin

Job Description

This role reports to the SVP, CRM & Analytics and is responsible for supporting effective delivery of services from the Analytics team to various stakeholders across the EBG organization. The Sr. Manager Analytics Delivery, represents the capabilities and activities of the Analytics team to internal clients and communicates the team's requirements to EBG technology groups to drive enablement of additional capabilities. The right candidate will exhibit three key skill sets
Understands the fundamentals and best practices of website data collection, database architecture, statistical analysis and effective reporting and can articulate them to audiences with varying related experience.
Is a master "translator" who excels at transforming business requirements into functional or technical analytics specs and translating technical (analytics) requirements into functional specifications.
Thrives on project organization and attention to detail, is a go-to resource for project timelines, status and QA

Responsibilities:
Submit development / implementation requirements on behalf of the Analytics team to various EBG technology departments to enable new data collection, reporting or analysis and address breakages; and conduct UAT on deliverables
Triage Analytics team Jira ticket queue - review requirements for completeness and feasibility, work with requestors to refine requirements, assign tickets, monitor progress, update prioritization based on business / stakeholder feedback, assist with QC/UAT
Maintain testing / optimization roadmap and calendar - prioritize requests, recommend and initiate testing, track progress and results
Work closely with the Product and Project Management teams to understand business and technical context for Analytics projects, anticipate upcoming needs and challenges, share analytics best practices and aid in expediting analytics implementation

Qualifications
Bachelor's Degree or an equivalent combination of education and experience.
7+ years of relevant work experience
4+ years' experience with increasing responsibility in project management, delivery management or product management roles supporting data or analytics workstreams
Working knowledge of how site analytics platforms e.g. Adobe Analytics or Google Analytics, collect website data, integrate with 3rd party tracking and generate reporting - for re-commerce environments
Working knowledge of database operations and architecture
Familiarity with the software development life cycle (SDLC) and methodologies (Agile, Waterfall)
Solid understanding of data architecture and testing / optimization best practices
Ability to write functional and business requirements for technical audiences
Ability to quickly understand program business objectives and implications for needed tracking, measurement and analysis
Excellent listening, oral and written communication skills
Exceptional critical thinking capability
Proven ability to independently manage multiple projects and quickly shift priorities based on business needs
Proven ability to manage direct reports and laterally influence cross-functional peers
Proficient with Microsoft Office including Excel, Word, PowerPoint
Must be commutable to an EBG office in New York, Orlando, or Miami

Additional qualifications (preferred)
Proficiency using Tableau, SQL, Snowflake, Adobe Analytics
Industry experience in e-commerce, live entertainment, travel or hospitality

#LI-Hybrid

Additional Information

Entertainment Benefits Group offers outstanding employee benefits including:
Medical, Dental & Vision
401k Match
Short Term Disability, Long Term Disability (Company Paid)
Basic Life and AD&D (Company Paid)
Additional Voluntary Benefits (additional life, legal, critical care, and more)
Flexible Work Arrangements
3 Weeks of PTO + 5 Personal Days
Paid Holiday Break from Christmas to New Year
Paid Holidays
Fitness Centers (location dependent)
Annual Day of Giving
Company Bonus Program
Share in the FUN! EBG gives $1000 per year in Tickets-At-Work gift cards to full-time employees to experience and enjoy the savings marketplace!

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