Sr Manager, Business Operations

The Company\n\nPayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. \n\nWe operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.\n\nWe offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. \n\nOur beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do \u2013 and they push us to ensure we take care of ourselves, each other, and our communities.\n\nJob Summary:\n\nThe Senior Business Operations Manager is a high-impact, technically-oriented operator embedded within the Global Solutions Engineering (GSE) Business Operations team. This individual is a force multiplier for senior engineering leaders \u2014 enabling them to execute with precision, plan with clarity, and walk into every executive room fully prepared. \n \nThis role sits at the intersection of strategy, analysis, and execution. The ideal candidate is technically credible enough to engage meaningfully with engineering teams, analytically sharp enough to turn complex data into compelling executive narratives, and operationally rigorous enough to own the planning and review rhythms that keep a large engineering organization moving. You tell stories through data. You use AI as a genuine productivity multiplier. You operate one step ahead of what leadership needs \u2014 and you surface problems with a recommendation already in hand.\n\nJob Description:\n\nEssential Responsibilities: \n\n * Lead complex projects of diverse scope to optimize operational processes.\n * Participate in complex problem resolution and determine methods and procedures for new assignments.\n * Drive global process improvements within the organization.\n * Provide oversight and support for planning and management of financial, budget, and headcount targets.\n * Act as a liaison between business leadership, staff, and other key partners.\n * Influence the quality, efficiency, and effectiveness of business processes.\n * Utilize internal and external data to provide actionable insights for business growth.\n\n\n\nMinimum Qualifications:\n\n * 8+ years relevant experience and a Bachelor\u2019s degree OR Any equivalent combination of education and experience.\n\n\n\nAdditional Responsibilities \u0026 Preferred Qualifications:\n\n * Existing familiarity with PayPal\u0027s engineering organization and established cross-functional relationships across product and engineering teams are a significant advantage and strongly preferred\n\n * Familiarity with payments, fintech, or platform/infrastructure products \u2014 or equivalent experience in a technically complex product domain\n\n * Experience with single-threaded ownership models, ring-fenced capacity frameworks, or similar strategic resourcing operating models\n\n * Background in engineering, computer science, product management, or technical program management\n\n * Experience with agile/SAFe planning, OKR-driven organizations, and JIRA-based dependency and program management\n\n * Advanced degree or equivalent demonstrated experience driving strategy and operations in a technical organization\n\n\n\n\nWHAT WE\u0027RE LOOKING FOR\n\n * 8+ years in business operations, chief of staff, strategy, or a closely related field \u2014 with at least 3+ years supporting VP-level or above engineering or product leadership\n\n\n\n\n * Demonstrated ability to own a recurring executive review or planning process end-to-end: coordinating inputs across multiple organizations, enforcing a quality bar, and delivering under deadline pressure\n\n\n\n\n * Experience with engineering capacity planning and resource tracking \u2014 comfortable working with project and capacity data across large, matrixed engineering organizations\n\n\n\n\n * Technically credible: able to engage meaningfully with engineering teams, follow SDLC-based planning conversations, interpret engineering throughput metrics, and track technical program execution without needing everything translated\n\n\n\n\n * Strong data fluency: pulls from multiple sources, identifies trends, and builds visualizations that make complex operational data clear and actionable for executive audiences\n\n\n\n\n * Expert-level presentation and slide craft (Google Slides, PowerPoint): able to build compelling exec-facing decks from rough inputs with a strong \u0027so what\u0027\n\n\n\n\n * Active and demonstrated user of AI tooling \u2014 able to show how AI compresses your workflow and produces better outputs in less time\n\n\n\n\n * Exceptional written communication: equally confident writing a crisp one-pager, a leadership digest, or a long-form executive narrative\n\n\n\n\n * Proven track record driving complex, multi-stakeholder workstreams across interdependent engineering and product organizations\n\n\n\n\n * High EQ, proactive by default, low ego \u2014 you succeed when the leaders and org you support succeed\n\n\n\n\n * Experience building and managing SharePoint sites, including designing pages, organizing content architecture, and maintaining team spaces to support cross-functional collaboration\n\n\n\n\nSubsidiary:\n\nPayPal\n\nTravel Percent:\n\n15\n\n-\n\nThe base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:\n\nPrimary Location | Pay Range:\n\nSan Jose, California | ($129,500.00 - $191,950.00 Annually)\n\nAdditional Location(s) | Pay Range:\n\nNo other locations are assigned to this requisition currently.\n\nAdditional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.\n\nPayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. \n\nFor the majority of employees, PayPal\u0027s balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.\n\nOur Benefits:\n\nAt PayPal, we\u2019re committed to building an equitable and inclusive global economy. And we can\u2019t do this without our most important asset-you. That\u2019s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing\u2014physical, emotional, and financial\u2014delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.\n\nWho We Are:\n\nClick Here to learn more about our culture and community.\n\nCommitment to Diversity and Inclusion \n\nPayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].\n\nBelonging at PayPal:\n\nOur employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.\n\nAny general requests for consideration of your skills, please Join our Talent Community. \n\nWe know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don\u2019t hesitate to apply.\n