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WHO WE ARE:
24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. Learn more at www.24hrcares.com.
At Team 24, we’re driven by one purpose — to make a real difference in the lives of our clients and families. Watch this short video to see the heart behind our work and the impact our teams create every day.
WHO YOU ARE:
You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies:
In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page
Sound interesting? Please read on for more details!
THE ROLE:
the Business Transformation Office vision of turning bold ideas into lasting impact, this role partners early with initiative sponsors and cross-functional leaders to assess readiness, surface risks, and guide teams through structured readiness gates. The Senior Manager ensures people, processes, systems, and policies are prepared for smooth adoption, improved efficiency, and sustainable outcomes for caregivers, clients, and internal teams.
Primary Responsibilities
Own and evolve the Disability Services readiness framework, engaging early in initiative planning to assess risk, dependencies, and organizational capacity.
Partner with Launchpad, initiative sponsors, and project teams to define readiness scope, success criteria, and conditions required for scale.
Lead readiness discovery and impact assessments across people, process, technology, and policy, translating findings into clear action plans and accountable owners.
Facilitate cross-functional alignment with Operations, IT, Finance, People Operations, Client Services, and Compliance to mitigate readiness risks.
Coach leaders and managers on change leadership responsibilities, including sponsorship, communication, and local readiness execution.
Design and track readiness indicators, dashboards, and gate reviews, providing leadership with clear visibility into risks, progress, and decisions.
Drive continuous improvement by refining readiness tools, playbooks, and templates based on feedback and lessons learned.
This is a hybrid position, coming into the El Segundo office 1x per week.
WHAT YOU BRING TO THE TABLE:
Skills
Strong facilitation, consultation, and stakeholder alignment capabilities
Ability to influence without authority across complex, matrixed organizations
Comfort operating in ambiguity with agility, urgency, and sound judgment
Exceptional analytical skills with the ability to synthesize data into actionable insights
Clear, executive-level written and verbal communication
High emotional intelligence and strong relationship-building skills
Proficiency with Microsoft 365, Teams, and project/change tools such as ClickUp or Monday.com
Qualifications
5–7+ years of experience in change management, operations, program management, or business transformation
Demonstrated success leading cross-functional initiatives and readiness or change efforts
Working knowledge of structured change or readiness frameworks (e.g., ADKAR, PCT, Prosci, ACMP)
Experience designing or using readiness tools, assessments, or dashboards
WHAT WE BRING TO THE TABLE:
24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.
Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.
Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.
Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.
- By Email: [email protected]
- By Web: https://dcba.lacounty.gov/contact-us/
- By Phone: (800) 593-8222
For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).
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