Sr Manager, Customer Onboarding & Implementation

The Sr. Manager, Customer Onboarding & Implementation leads the strategy, execution, and continuous improvement of programs to ensure new customers are successfully onboarded in their first 120 days and all customers have access to the tools, training and resources needed for long-term success. This leader manages the onboarding and enablement team, drives cross-functional alignment, and ensures measurable customer outcomes.

Schedule: Monday - Friday 8:00am - 5:00pm

Pay: $90,000 - $100,000/year based on experience

Essential Job Duties

• Set goals, KPIs, and success metrics for onboarding and enablement programs.


• Oversee execution of customer onboarding projects, ensuring timely deliver and smooth handoffs.


• Develop and implement scalable enablement initiatives (training, content, digital resources).


• Build repeatable processes, playbooks, and enablement programs that can scale as the customer base grows.


• Monitor team performance, providing regular coaching and leadership support.


• Surface customer insights and trends to influence product/solution development and business strategy.


• Partner with Sales, Operations, Product, Support, and Marketing to deliver a seamless customer journey.


• Drive accountability for reducing time-to-value, increasing adoption, and improving retention.


• Other duties as assigned by management.

Qualifications

• Bachelor’s degree preferred; equivalent combination of at least 4 years of operational or client-facing leadership experience will be considered.


• Experience in growing, managing, and inspiring internal teams.


• Strong leadership and organizational skills must be complemented by relationship building management style.

• Proficient in Microsoft Office programs and other general office equipment.


• Strategic thinker with the ability to develop and execute long-term plans aligned with company goals.


• Exceptional leadership and team development skills, with a focus on coaching, mentoring, and performance management.


• Advanced communication and presentation skills, with the ability to influence stakeholders at all levels.


• Strong analytical and problem-solving skills; comfortable using data to drive decisions and measure success.


• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

• Deep understanding of customer lifecycle management, onboarding best practices, and enablement methodologies.

Benefits

At ACERTUS we believe that our employees are our greatest asset. Our benefits include:

• Medical, Dental and Vision Insurance benefits start on the 1^st day of the month following your start date.


• Company Paid Time Off


• 8 Company Paid Holidays


• 401(k) with auto enrollment at 3% on the 1^st day of the month following your start date


• Casual Dress Code

 About ACERTUS

ACERTUS is an automotive logistics company specializing in vehicle lifecycle solutions. Our client centric model is enabled by our people, processes and innovative technology that are a differentiator in the industry. Our comprehensive portfolio of services is designed to provide solutions throughout the lifecycle of a vehicle. We offer a full suite of vehicle transportation services, customizable technology, a national title and registration platform plus compliance services, and a growing vehicle storage footprint throughout North America. ACERTUS – Relentless Drive to Deliver!

ACERTUS is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.