Sr. Manager, Employee Relations - LATAM

Lead and develop the Latin America Employee Relations (ER) team. Provide coaching and training on conflict resolution, performance management, and policy interpretation. Build a collaborative, high-performing, and inclusive team culture. Allocate resources to align with global ER priorities and organizational goals. Serve as the ER expert for complex investigations and policy interpretation across Latin America. Ensure fair, consistent resolution of sensitive employee matters. Guide managers and employees on workplace issues and compliance. Develop, maintain, and advise on HR policies aligned with global and local standards. Assess and mitigate risk in employee-related matters. Bachelor's degree plus 8+ years of progressive experience in human resources in a people leader role, with a focus on employee relations, full cycle workplace investigations, performance management, and compliance in highly matrixed organizations with multi-country or global focus. Equivalent combination of education and work experience would be considered. Advanced degree preferred 5+ years of experience managing and conducting full-cycle, complex internal employee investigations supporting multiple countries. Experience leading teams and demonstrated ability to influence and drive performance Strong cultural competence Sound judgment and problem-solving skills Customer-focused attitude, with high level of professionalism and discretion Excellent communication skills in English and Spanish. Portuguese language proficiency is a plus. Ability to influence at all levels in the organization and success in working in a matrixed organization Regional Expertise: Strong knowledge of employment laws and regulations, with specific experience in countries in Latin America. Ability to manage multiple tasks in a fast-paced and matrixed work environment. Demonstrated excellent verbal and written communication skills. Demonstrated excellent interpersonal, teambuilding and customer service skills. Demonstrated ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies. Strong analytical and problem-solving skills Provide guidance on root-cause analysis and intervention planning. Support adoption of the Global ER support model; collaborate with HR Ops and global teams to improve technology and service delivery. Support change management efforts to strengthen adoption of the HR operating model.