Sr. Manager, Global Supply Chain Security Operations

Get to know The Pokémon Company International

The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world.

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Get to know the role
Job Title: Sr. Manager, Global Supply Chain Security Operations
Job Summary: The Sr. Manager, Global Supply Chain Security Operations role will be responsible for identifying, analyzing and improving existing business processes in Critical Incident Operations. This role will lead large and complex risk strategy projects, conduct root cause analyses, lead key decisions, and track end-to-end progress towards organizational goals. This position is fully on-site in Durham, North Carolina.
FLSA Classification (US Only): Exempt
People Manager: Yes

What you'll do
Develop a global supply chain security strategy and deploy across a global network including strategic partners in print, packout, warehousing, and transportation
Manage the implementation of new programs and processes related to Risk Incidents; hold stakeholders accountable for progress on key deliverables
Create reports and metrics to demonstrate progress towards goals, provide new insights, and regular updates to senior leadership
Incorporate improvements to established procedures/processes related to compliance, quality, and customer escalations
Gather requirements and feedback from stakeholders to develop clear and detailed business requirements to drive delivery of organizational quality and customer sentiment goals
Collaborate with team members to develop new mechanisms and work cross-functionally with multiple business partners
Support internal Critical Incident Operations with program knowledge and develop action plans to resolve process issues and mitigate risks
Ownership and end to end delivery of projects with detailed project plan creation and tracking

What you'll bring
Ten+ (10+) years of relevant professional experience, plus two (2) years of management experience or a demonstrated equivalent level of expertise
Bachelor's degree required, preferably in Program Manager, Statistics, Crisis Management, Compliance/Quality, or Business Administration
PMP Certification
Experience conducting root cause analysis in a production environment; identify performance gaps and determine appropriate steps to prevent reoccurrence
A proven understanding of complex business and operational processes and workflows with experience working in retail, operations, production, distribution or call/command center
Proven track record of successful project management and program implementation
Customer service experience with the ability to approach problems with sound logic; ensuring the appropriate customer outcome
Strong analytical skills to interpret large volumes of data and identify trends. Data base management experience
Effective written and verbal communication skills
MS Office Suite including Outlook, Word, Excel, PowerPoint, Visio, SharePoint and Smartsheets
Ability to sit or stand for prolonged periods of time
Ability to travel domestically up to 30% of the time based on business needs

How you'll be successful
Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.
Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities.
Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results.
Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve.
Building Relationships: Develops and strengthens relationships, adopting a "team first" mentality and working collaboratively to solve problems and meet shared goals.
Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience.

What to expect
An employee first culture
Company events that celebrate the spirit of Pokémon
Competitive cash-based compensation programs
Base salary range: For this role, new hires generally start between $123,000.00 - $146,300.00. The full range is $123,000.00 - $185,000.00. This range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and professional experience uniquely.
100% employer-paid healthcare premiums for you
Generous paid family leave
Employer-paid life insurance
Employer-paid long and short-term income protection insurance
US Employees: 401k Employer Matching
UK/IRE Employees: Pension Employer Contributions
Fitness reimbursement
Commuter benefit
LinkedIn learning
Comprehensive relocation package

The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.