Sr. Manager, Payments

Responsibilities:

• Strategy & Planning: Define and execute annual plans for the billing and payments domain. Establish goals aligned with company strategy, manage trade-offs across competing priorities, and clearly communicate direction to stakeholders at all levels.


• Business Analysis & Insight: Use qualitative and quantitative research to identify friction and opportunity in the global payment experience. Define the business case behind every initiative and ensure you are focused on the highest-impact work.


• Global Payment Operations: Lead efforts to optimize payment performance across international markets, including localization, alternative payment methods, and ensuring Lucid offers effective payment options for every region we serve.


• Cross-Functional Collaboration: Act as a key contributor in senior cross-functional discussions with Finance, Accounting, Growth, and Sales to ensure the billing stack supports both self-serve and complex B2B transaction needs.


• Performance Management: Own the health of the payment funnel. Establish benchmarks, monitor key metrics, and translate data analysis into actionable business improvements with a constant focus on revenue impact.


• Revenue Recovery & Retention: Design and implement strategies for involuntary churn mitigation, including retry logic, dunning optimization, and payment recovery tooling.

Requirements:

• 3+ years of experience in business operations, strategy, finance, or a related field with a demonstrated track record of leading cross-functional initiatives from planning through execution.


• Proven ability to manage competing priorities and make data-driven decisions aligned with broader company goals.


• Strong analytical skills with the ability to translate complex operational data into clear business recommendations.


• Working knowledge of billing and payment systems (e.g., Recurly, Stripe, Adyen) and global Order-to-Cash processes.


• Demonstrated ability to communicate effectively across both technical and business stakeholders — including Engineering, Finance, and Sales.


• Experience setting and tracking KPIs that connect operational improvements to business outcomes.


• Solid understanding of global payment regulations, including PCI-DSS and SCA.

Preferred Qualifications:

• Experience in subscription-based SaaS business models.


• Familiarity with international payment methods (e.g., SEPA, Pix, digital wallets).


• Proficiency with SQL or data visualization tools.


• Background in financial reconciliation between payment gateways and ERP systems (e.g., NetSuite).


• Experience building or growing an area and team.

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