Sr Manager, Restaurant General Restaurant

Job Description:

WHO WE ARE:

YOU WILL BE: 

The Restaurant General Manager is the strategic leader and visionary for all aspects of restaurant operations. In this executive role, you will guide the team as a driver of professionalism, financial agility, and overall operational excellence. By seamlessly blending business acumen with luxury hospitality standards, you will ensure a world-class dining experience for all guests while maximizing profitability and cultivating a high-performing management team. 

WHAT YOU WILL DO:

Strategic Leadership & Relationship Management

• Strategic Execution: Drives the restaurant management team to define, align, and execute clear strategies and operational priorities that consistently deliver an excellent luxury experience.

• Executive Partnership: Partners closely with the Store General Manager, Regional Director of Restaurants, and Corporate Food Service to align the restaurant’s vision with broader corporate goals.

• Daily Alignment: Conducts daily briefings with the Store General Manager and Regional Director to proactively review, address, and resolve any operational or business challenges.

• Client Relations: Cultivates and builds deep relationships with our premium client base to enhance brand loyalty and deepen the customer's overall connection with Saks Global.

Financial Performance & Administration

• Fiscal Accountability: Oversees the creation, finalization, and achievement of seasonal profit plans, maintaining absolute accountability for the restaurant's financial health.

• P&L Optimization: Analyzes inventory metrics, batch invoices, month-end forecasts, and preliminary profit and loss (P&L) reports to protect and drive the bottom line.

• Data Integrity: Oversees the maintenance of accurate paperwork and POS reports, monitoring operational metrics against fiscal targets.

• Brand Standards: Drives the team to achieve and maintain a 90% score or better on seasonal secret shop reports and local health sanitation evaluations.

• Timeline Discipline: Ensures the restaurant team flawlessly meets all designated operational deadlines in accordance with the Saks Global corporate calendar.

• Event Oversight: Champions the development and flawless execution of all high-profile restaurant promotions, private bookings, and special events.

Associate Development & Culture

• Leadership Pipeline: Directly oversees the performance management, professional growth, and development of the restaurant's management team and direct reports.

• Culture & Conduct: Fosters an inclusive, high-standard workplace, ensuring all Associates treat customers and colleagues with the utmost courtesy and professionalism.

• Training & Standards: Empowers the management team to implement and maintain rigorous, ongoing training programs across all critical operational tasks.

• HR Strategy: Partners strategically with the People Business Partner (PBP) on talent acquisition, payroll compliance, benefits, and employee relations.

• Compliance: Enforces and upholds all Saks Global corporate policies, procedures, and workplace safety standards.

Executive Communications

• Operational Alignment: Leads daily communications with the restaurant management team regarding business needs, scheduling efficiencies, financial reports, upcoming events, and employee relations.

• Cross-Functional Collaboration: Represents the restaurant as the key liaison in weekly department manager meetings, cascading relevant news and collaborating on store-wide initiatives.

WHAT YOU WILL BRING:

• 7+ years of progressive hospitality management experience, with a proven track record of running high-volume, premium, or luxury restaurant operations.

• 4-year degree preferred, or equivalent executive career experience.

• Financial Acumen: Advanced financial acumen and analytical skills, with extensive experience in restaurant P&L analysis, forecasting, and budgeting.

• Proven Results: A documented track record of achieving business results and driving growth across multiple business units or revenue streams.

• Interpersonal Excellence: Exceptional communication skills with the ability to tactfully advise, counsel, coach, resolve conflict, and negotiate across all levels of the organization.

• Team Mindset: A strong champion of a collaborative "win together" corporate culture.

• Technical Proficiency: Proficiency with MS Office Product Suite and Google Workspace, with advanced proficiency preferred.

• Physical Demands: Role requires physical stamina for standing, walking the floor, bending, climbing stairs, and lifting/carrying up to 35 pounds.

• Scheduling Flexibility: Must be willing to work a flexible schedule tailored to premium retail and hospitality business needs, which will include evenings, weekends, and holidays.

YOUR LIFE AND  CAREER AT SAKS GLOBAL:

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation 

• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate 

• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)

• An amazing employee discount

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance). 

Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.