Sr. Manager, Robot Service

Target start date: Immediately. Relocation provided.

Since its founding in 2015, 1X has been at the forefront of developing advanced humanoid robots designed for household use. Our mission is to create an abundant supply of labor via safe, intelligent humanoids.

We strive for excellence in all we do, solving some of the hardest problems in robotics with the world’s most talented individuals. Every part of our robots is designed and produced in-house—from motor coils to AI—reflecting our vertically integrated approach. At 1X, you’ll own real projects, be recognized for your achievements, and rewarded based on merit.

As we bring humanoid robots into people’s homes, service becomes mission-critical, not just for resolving issues, but for earning trust. We’re looking for a Senior Manager, Robot Service to lead that mission from the front. This role is about speed, precision, and care: when something goes wrong, you and your team will make it right fast.

You’ll lead the organization responsible for diagnosing, triaging, and resolving field service issues. You’ll help define the service experience for our earliest customers, and architect the infrastructure to support thousands more. This role demands someone deeply technical, operationally sharp, and obsessed with the customer experience. You won’t just manage the service function, you’ll build it.

Responsibilities

• Lead a cross-functional service team spanning field operations, technical support, and remote triage.

• Act as a hands-on technical escalation point, capable of debugging robot issues.

• Build and refine service workflows to minimize downtime and accelerate time-to-resolution for customer-facing issues.

• Develop KPIs and feedback loops that tie field performance directly into product and engineering improvements.

• Design scalable systems for diagnostics, remote monitoring, in-home repair, and parts logistics.

• Define and document service procedures, recovery protocols, and support infrastructure from first principles.

• Drive service strategy and hiring roadmap to support growth.

• 8+ years of experience in service operations, field engineering, or hardware support, with at least 3 years in a leadership role.

• Technical background in robotics, mechatronics, or hardware/software systems; comfortable diving into logs, hardware diagrams, and test rigs.

• Demonstrated ability to build and scale service teams, processes, and systems from scratch.

• Hands-on problem solver with a calm, decisive approach under pressure.

• Strong cross-functional communication skills, able to translate field issues into clear product and engineering feedback.

• Data-driven mindset with experience defining and using KPIs to improve performance.

• Customer-obsessed and quality-focused, with a high standard for user experience and reliability.

• Experience supporting early-stage hardware/software products is a plus.

Compensation
At 1X your work and results will be rewarded with a total rewards package consisting of a base salary, stock options and benefits. Base salary range is $130,000 to $200,000. Your actual salary will be based on your knowledge, skills and experience.

Location Policy
We believe the best work is done when collaborating and therefore require in-person presence in our office locations.