Sr. Manager, Salesforce CRM

Welcome to Decision Foundry - Data Analytics Division!

We are proud to introduce ourselves as a certified "Great Place to Work," where we prioritize creating an exceptional work environment. As a global company, we embrace a diverse culture, fostering inclusivity across all levels.

Originating from a well-established 19-year web analytics company, we remain dedicated to our employee-centric approach. By valuing our team members, we aim to enhance engagement and drive collective success.

We are a leading Data Analytics & Salesforce consulting firm delivering transformative digital solutions for businesses across industries. Our expert team partners with clients to unlock the full potential of the Salesforce ecosystem, with a specialized focus on data-driven marketing, automation, and AI-powered personalization. 

We win as an organization through our core tenets. They include:

·       One Team. One Theme.

·       We sign it. We deliver it.

·       Be Accountable and Expect Accountability.

·       Raise Your Hand or Be Willing to Extend it

Role summary

We are seeking a Senior Manager, Salesforce CRM, for our client. You will be responsible for overseeing and driving the technical strategy and implementation of Salesforce.com solutions, meeting internal client expectations, and maintaining project timelines and budgets. You will work closely with cross-functional teams, including sales, marketing, and IT, to drive customer success and satisfaction.

Work Arrangement: Expected to be in office a minimum of 3 days/week on-site.

Responsibilities

• Manage and oversee the planning, execution, and delivery of Salesforce.com projects using Agile methodologies, ensuring they meet business requirements, timelines, and budgets.
• Lead cross-functional teams, including Salesforce Developers, Administrators, Business Analysts, and 3rd party consulting firms to ensure successful project delivery.
• Partner with internal business product owners to understand and translate sales, service center, and marketing strategies into Salesforce.com system and process requirements.
• Provide thought leadership and recommend best practices for Salesforce.com solutions by identifying dependencies on other systems and developing comprehensive solutions for complex problems.
• Actively participate in client meetings to prove updates on project status, address concerns, identify new opportunities for growth, and ensure customer satisfaction and retention.
• Manage project risks and issues and develop and implement mitigation strategies as needed.

• Have earned a bachelor’s (B.A. or B.S.) degree.
• Have 10+ years of relevant experience with at least 3+ years of experience leading/delivering Salesforce.com projects using Agile methodologies.
• Have 5+ years of experience managing people, with supervisory control.
• Strong experience and knowledge of end-of-end Salesforce system delivery from design, development, integration, data migration/loads, transition into production operations.
• Excellent communication, interpersonal, and leadership skills and an ability to manage multiple projects simultaneously and prioritize effectively.
• Certified Scrum Master (CSM), Certified Product Owner (CPO), or similar Agile certification a plus.
• Experience working within global, highly matrixed corporate environments a plus.

• Work Model – Hybrid/Onsite
• Employment Type - Full-time
• Salary - $128500 - $238600 / year

• Decision Foundry is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.