Sr Mechatronics Technician

Summary/Objective
The Senior Mechatronics Technician will provide technical assistance and support by testing, servicing, troubleshooting, and addressing technical inquiries. This role collaborates closely with Sales, Customer Service, Engineering, and Manufacturing team members to troubleshoot and repair Harmonic Drive actuators. The senior mechatronics technician is responsible for driving customer satisfaction through service excellence. 

Essential Functions

• Work hands-on with a wide variety of assembly and test equipment and processes with a focus on electro-mechanical assembly and functional test
• Participate in root-cause analysis and corrective action of functional discrepancies
• Review customer field data to determine trends 
• Diagnose, disassemble, repair and re-assemble electromechanical components/assemblies for return to customer  
• Configure hardware and software components after installation
• Communicate real time data to Assembly Operations and Engineering to ensure process and design enhancements are implemented to improve yield in the field
• Provide assistance to customers upgrading equipment at various field locations
• Document field installation and repairs
• Maintain all tools and equipment used during service calls and in local lab
• Manage administrative responsibilities such as ordering repair parts, lab and office consumables
• Educate and train customers on proper use of equipment 

Competencies

• Proficient with servo drives, digital encoders and electric motors.
• Experience interfacing with both internal team members and external customers as part of a solution-based service process
• Soldering per IPC-610, wiring, crimping, and using hand and power tools.
• Strong ability to use common diagnostic equipment including an oscilloscope, DMM, power supply, etc.
• Proficient in reading and interpreting mechanical and electrical technical drawings, schematics, and manuals.
• Proficient with Phython programing is a plus
• Demonstrated strong analytical thinking, capacity to evaluate and interpret data, test results, and system performance to make informed decisions
• Experience with issue tracking tools such as Jira, Confluence is a plus 
• Proficient with data visualization tools to create comprehensive reports for technical/non-technical audiences
• Ability to work creatively and responsibly with minimal supervision
• Strong computer skills (Microsoft Office, ERP, etc.)
• Good verbal and written communication skills 

Supervisory Responsibility
This position does not have direct reports but is considered a high influencer within our company.

Work Environment
This job operates at the HD Beverly facility and will work in both a production and lab environment. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Visual acuity (corrected) to read directions, colors and drawings to inspect electro-mechanical parts 
• Manual dexterity sufficient to conduct precision work
• Ability to do work requiring frequent stooping, bending, squatting, kneeling, bending, twisting and lifting
• Frequently required to sit, stand, move, talk, hear, bend and reach with hands / arms.
• Occasionally lift and/or move up to 50 pounds

Position Type/Expected Hours of Work
This is a full-time, non-exempt position which operates during normal business hours Monday through Friday. Weekend and after-hour support may occasionally be required.

Travel

Occasional trips to customer locations may be required.

Required Education and Experience

• Associate’s degree in Manufacturing Technology, Mechanical Engineering, Electrical Engineering, or related discipline required; advanced degree is a plus.
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
• Experience with CAN, CAN-Open, PLC logic, Copley Controls and Python Scripts. EtherCAT is a plus.
• Valid driver's license & appropriate insurance coverage

Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Harmonic Drive LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

U.S. Export Controls Requirements: This job may require access to technology, materials, software or hardware that is controlled by the export laws of the United States. Candidates are required to provide proof of either US citizenship, Permanent US residency or classification as a protected individual as defined in 8 USC 1324b (a) (3).  This position is not eligible for immigration sponsorship.