Sr. Mgr Professional Services

Job Overview

The TE Connectivity Energy Business Unit is seeking a Senior Manager, Professional Services, reporting to the Energy Americas VP & GM and serving as a member of the Americas Leadership Team. This leader will drive the strategy, operating model, talent, and performance of the Professional Services organization, including Field Application Engineering, Technical Services, Project Management, and Training & Competency Development. The role will strengthen customer outcomes through safe, predictable, and profitable service delivery, operational excellence, scalable execution, and long-term growth across Energy Americas. 

Key Responsibilities

• 
  

  Lead and develop the Professional Services organization, including Field Application Engineering, Technical Services, Project Management, and Training & Competency Development, ensuring alignment with Energy Americas' strategic growth objectives.

  
  


• 
  

  Develop and execute the Professional Services strategy, operating model, and organizational roadmap to support a high-growth environment while driving customer satisfaction, operational excellence, and scalable business performance.

  
  


• 
  

  Establish and manage key performance indicators (KPIs), scorecards, dashboards, and governance processes that promote accountability, visibility, resource optimization, and achievement of business objectives.

  
  


• 
  

  Strengthen organizational capabilities through workforce planning, talent development, succession planning, and continuous learning initiatives to ensure the team has the skills, capacity, and leadership needed to support future growth.

  
  


• 
  

  Lead the successful delivery of customer projects and service engagements by implementing standardized processes, project governance, documentation standards, and performance management practices that ensure quality, accountability, and on-time execution.

  
  


• 
  

  Drive continuous improvement across the Professional Services organization by identifying opportunities to enhance efficiency, streamline processes, reduce cycle times, leverage digital technologies, and improve overall productivity.

  
  


• 
  

  Partner closely with Sales, Product Management, Engineering, Operations, Customer Care, Supply Chain, and Field Service teams to align priorities, improve customer outcomes, and support strategic growth initiatives.

  
  


• 
  

  Ensure all service activities are conducted in compliance with applicable safety, quality, regulatory, contractual, and company requirements.

  
  


• 
  

  Serve as the executive sponsor for strategic customer engagements, providing leadership in communication, escalation management, issue resolution, and service recovery.

  
  


• 
  

  Maintain portfolio-level oversight of demand, capacity, scope, schedule, risk, quality, cost, and profitability, taking corrective action and escalating issues as necessary to mitigate performance risks.

  
  


• 
  

  Act as a key member of the Energy Americas Leadership Team, providing strategic guidance and leadership on initiatives that enhance business performance, customer engagement, operational efficiency, and long-term organizational growth.

  
  

Required Experience and Skills

•  Bachelor's degree in engineering, business, operations, or a related field; MBA preferred. 


• 7+ years of progressive experience in professional services, engineering, project delivery, application engineering, field services, or EPC environments, including leadership of complex customer engagements and multidisciplinary teams. 

• People-management experience with demonstrated success in leadership, team building, coaching, and employee development. 

• Excellent communication and collaboration skills, with the ability to translate complex content into clear decisions and rapid customer-focused resolution. 

• Strong business and financial acumen, including experience with budgeting, forecasting, resource utilization, cost control, margin performance, KPI analysis, and data-driven decision-making. 

• Highly motivated, results-driven, and able to lead effectively in a high-growth environment. 

Preferred Experience 

• Experience in utility, renewable energy, or industrial markets. 

• Experience building scalable service organizations, operating models, governance, and performance systems. 

• Experience with contract management, risk management, change control, and customer escalation processes. 

• Experience applying Lean, continuous-improvement, and digital tools to improve service delivery and productivity. 

• Project-management certification or equivalent project-governance experience is a plus. 

Work Requirements

• Ability to travel as required to customer, project, and TE locations across the Americas. 

• Ability to work effectively across time zones and in office, remote, field, and customer-site environments, as business needs require.