Provides Tier 3 support and troubleshooting for all network services.
Participate in on call rotation to support off hours from 5P-7A ET and weekend.
Provides tertiary resolution of tickets in ITSM ticket queue(s) within defined SLA’s and acts as level of ticket escalation for Level I & Level II engineers.
Engages in sprint work via Jira Kanban board and completes work within sprint parameters. This is project/enhancement/automation/optimization, etc. type of work.
Engage OEM TAC/TAM’s when needed to resolve issues or work through sprint work challenges.
Periodically reviews architecture, data flows, and general design for optimization, correctness, standards updates, etc.
Evaluate tech stack, research relevant industry trends, and make recommendations to optimize tech stack
Significant Routing, IaC optimization or changes
Description:
The Sr. Network Reliability Engineer will work within a dedicated team of automation and reliability engineers tasked with improving the availability, reliability, and scalability of the global network infrastructure. The Sr. Network Reliability Engineer will implement and support operational toolsets, develop network configuration improvements, and provide critical capacity planning to ensure network redundancy, load, latency, and monitoring are managed across all of the network ecosystems (backbone, cloud, Internet, campus).
Education: Masters Degree AND/OR Relevant Experience AND Relevant industry certifications (Cisco, Fortinet, Palo Alto, GCP, CompTIA
Experience developing complex automated solutions for event notifications, escalation, and resolution of network events
7+ years focused on firewalls, wireless networking, routing, and switching
7+ years implementing commercial and open-source network monitoring and operational tools
7+ years of experience in network engineering or network-centric software development
Strong analytical skills with good verbal and written communication abilities.
7+ yrs of experience with high-availability network designs and associated protocols; Dual-ISP, first-hop redundancy, geo-diverse failover, cloud regionality/availability zones
7+ yrs of experience with network collection protocols; NetFlow, Syslog, Model Driven Telemetry
7+ yrs of network protocol experience and understanding of fundamental configuration techniques with some of the following: SIP, SSIP, BGP, OSPF, ISIS, VLAN, VRF
7+ yrs of experience with network automation and version control tools such as Ansible and Git to deploy networks at scale.
Experience Level:
Expert Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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