Sr Operations Team Lead

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an understanding of foundational operations and familiarity in a specific product line.

Responsibilities:

• Resolves day-to-day problems and executes deliverables within the business unit

• Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines

• Manages team workload and provides oversight and direction to team

• Evaluates efficiencies and identifies areas of improvement and growth to the overall process and implements process improvement opportunities

• Maintains internal, operational, and financial controls and works within risk appetite of the business unit

WMO Description:
Wealth Management Operations (WMO) provides end-to-end operational support that drives the client experience for Wealth Management advisory partners and their clients. 

LOB Description:
Within WMO, the Securities Settlement and Custody Operations teams execute manual processes and monitor automated processes to ensure all transactions associated with an account have been processed and settled such as depositing final dividend payments into the correct account, ensuring asset trades are completed without error, and balancing of trade activity.

Team Description:
After a request to buy or sell an asset is received, the Perform Securities Settlement team is notified of the net dollar amount of trades being sent to or from each Fund Family. A Fund Family is an investment company that has an agreement with Merrill Lynch to allow clients to purchase shares of their products, including mutual funds, money markets, alternative investments, etc. The Perform Securities Settlement team enters the information accurately and timely into the system. This team completes a high volume of transactions daily within strict timelines.

Responsibilities:

• Overseeing Operations team workload and providing oversight and direction to team ensuring they meet deadlines, execute, and coordinate tasks.

• Appling knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines

• Evaluating efficiencies and identifies areas of improvement and growth to the overall process and implements process improvement opportunities

• Identifying, analyzing, and resolving complex problems, handling exception requests, and referring more complex problems to a senior manager.

• Maintains internal, operational, and financial controls and works within risk appetite of the business unit

• Having an understanding of foundational operations and familiarity in a specific product line demonstrating and expecting process knowledge, data driven decisions, simplicity and continuous improvement.​

Required Skills:

• Attention to Detail

• Able to communicate effectively with all levels of management

• Able to think independently and escalate appropriately

• Leadership Development

• Performance Management

• Process Management

• Process Performance Management

• Talent Development

• Account Management

• Client Management

• Customer Service Management

• Relationship Building

• Business Operations Management

• Policies, Procedures, and Guidelines

• Risk Management

Skills:

• Leadership Development

• Performance Management

• Process Management

• Process Performance Management

• Talent Development

• Account Management

• Client Management

• Customer Service Management

• Relationship Building

• Business Operations Management

• Policies, Procedures, and Guidelines

• Risk Management

This position is currently located at 901 Main Street, Dallas, TX but will relocate to the Addison campus at 16001 N Dallas Parkway in mid 2026. Successful candidate(s) for this role would be required to work in the Main Street location until the move to Addison occurs.

Shift:

Hours Per Week: