Sr. Product Manager

Job Summary

NetApp is seeking a dynamic and experienced Senior Product Manager to lead the development of the Keystone Partner Service Offerings, with a specific focus on lifecycle management and onboarding new subscriptions.

This role is pivotal in driving NetApp’s strategic partner-led growth in the Storage as a Service (STaaS) market, ensuring seamless integration, scalability, and customer satisfaction.

Job Requirements

• Product Strategy and Vision: Define and execute a comprehensive product strategy for the Keystone partner service offering, focusing on lifecycle management and subscription onboarding.


• Lifecycle Management: Develop and maintain a structured and authoritative service catalog for partner-based as a Service offerings that include Keystone Storage as a Service, ensuring all capabilities, service tiers, and configurable options are clearly defined and easily discoverable.


• Onboarding Process: Design and implement efficient, automated onboarding processes for new partners, new subscriptions, enhancing partner and customer experience and operational efficiency.


• Partner and Customer Experience: Lead initiatives to embed AI-driven customer and partner interactions, improving velocity, insights, and support through automation and recommendations.


• Cross-functional Collaboration: Work closely with the partner organization, engineering, sales, and marketing teams to align product development with business objectives and market demands.


• Market Analysis: Monitor industry trends, competitor strategies, and customer feedback to inform product decisions and maintain competitive advantage.


• Performance Metrics: Establish and track key performance indicators (KPIs) to measure success throughout the Keystone lifecycle, driving continuous improvement.


• Strategic Keystone initiatives: Be ready to lead strategic projects and initiatives to enhance other all areas of the subscription lifecycle

Qualifications

• Bachelor’s degree in Business, Computer Science, or related field; MBA preferred.


• Minimum 7-10 years of product management experience, with a focus on subscription-based services and lifecycle service programs.


• Proven track record of successfully managing complex product portfolios and driving significant business growth.


• Strong understanding of the STaaS market and subscription-based business models.


• Excellent leadership, communication, and collaboration skills.


• Experience with AI-driven customer experience solutions is a plus.