Sr Product Manager - Core Services

Summary

As the Senior Product Manager, Core Services, you will take ownership of driving the strategy, vision, and execution of our core services platform. This platform is critical in supporting various business units and ensuring seamless integration across the company. You’ll work closely with cross-functional teams, including product designers, engineers, operations, and business stakeholders, to deliver solutions that are scalable, secure, and meet the needs of internal teams and external clients.

In this role, you will lead the development of the product roadmap, prioritizing features and ensuring that the platform evolves to address both immediate business needs and long-term strategic goals. Your work will directly impact the scalability and efficiency of our platform, providing the backbone for multiple business units while fostering innovation and growth.

Why Jewelers Mutual

Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation.

As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for excellence.

We’re dedicated to fostering growth through collaboration, powered by bold thinking, teamwork, and the passion of our people.

 

About the Core Services Team 

At Jewelers Mutual, we’re building the foundation for a next-generation core services platform that will empower our entire organization! Our dynamic team is dedicated to creating scalable, reliable, and secure microservices that serve as the backbone for multiple business units. We’re a passionate group, including a strategic Product Manager, skilled Product Designers, and talented Engineers, all working together to shape the future of our platform. 

Together, we’re driving innovation by delivering high-quality services that meet the needs of internal teams and clients. This is a unique opportunity to shape a product that will not only improve operational efficiency but also fuel business growth across the company. We’re excited to collaborate and see the impact we’ll make as we enable the future of Jewelers Mutual!

What You'll Do

• Define Product Vision & Strategy: Lead the development of the vision, strategy, and roadmap for the core services platform, ensuring alignment with business objectives across multiple units. Collaborate with cross-functional teams (including Product Designers, Engineers, Operations, and Business Stakeholders) to communicate and execute the platform’s goals.
  
  


• Own End-to-End Product Development: Oversee the entire product development lifecycle, from discovery to delivery. Ensure that the core platform meets the needs of internal teams, developers, and business units, with a focus on scalability, security, and reliability.
  
  


• Prioritize Product Features: Evaluate tradeoffs and prioritize initiatives based on data, user feedback, and business impact. Balance short-term needs with long-term goals to ensure the platform evolves efficiently.
  
  


• Lead Cross-Functional Collaboration: Work closely with engineers, designers, and other stakeholders to ensure smooth implementation of platform features, guiding the team toward successful delivery and fostering alignment across departments.
  
  


• Conduct Market & User Research: Lead research efforts to uncover the needs, pain points, and opportunities of internal clients and developers. Use these insights to inform the product roadmap and enhance the platform’s capabilities.
  
  


• Drive Innovation: Stay current with emerging technologies and trends, fostering a culture of innovation within the platform. Explore new technologies and methodologies to ensure the platform remains cutting-edge and adaptable to evolving business needs.
  
  


• Measure Success: Use data analytics and KPIs to track platform performance, uptime, and scalability. Adjust the strategy and roadmap as needed to improve product outcomes and user satisfaction.
  
  


• Ensure Seamless User Experiences: Work closely with designers to ensure that the platform’s user experience is seamless and meets the needs of internal clients and developers. Ensure consistency across all touchpoints and that the platform is easy to integrate into various business units.

What We’re Looking For:

• Bachelor’s degree or equivalent work experience.


• 5+ years of experience in product management, with a focus on platforms, microservices, or developer-facing products.


• Proven success in delivering platforms or products that serve internal clients or developers, understanding their workflows, needs, and pain points.


• Strong collaboration skills, with experience managing cross-functional teams and coordinating efforts across different business units.


• Highly analytical and data-driven, with experience using tools like Mixpanel, Amplitude, etc., to inform decisions and optimize platform outcomes.


• Solid understanding of microservice architecture, cloud technologies (e.g., AWS, Kubernetes, serverless), and API-first design.


• Experience with cloud platforms and an understanding of enterprise-level infrastructure and multi-tenant systems is highly desirable.


• Excellent communication skills with the ability to articulate technical concepts to both technical and non-technical stakeholders.


• Strong problem-solving skills, with the ability to balance short-term needs with long-term strategic goals in a fast-paced environment.

What We Offer You

• Competitive Compensation & Benefits: Includes performance bonuses, generous paid time off, and a top-tier retirement program with 401(k) matching and additional company contributions.


• Collaborative Culture: Work alongside talented, passionate peers who value ownership and continuous learning.


• Community & Giving: Benefit from 50% charitable gift matching and paid volunteer time to support nonprofit causes


• Great Place to Work® Certified: Join a team recognized for an environment of innovation and growth.

Accessibility and Accommodations We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process, please let us know by contacting [email protected].