Sr. Product Manager End to End Customer Journey

Pay Range: $90-95/hr

The Opportunity
We are looking for someone to help us define the future of customer product experiences across Client's Digital Media portfolio. In this meaningful role, you will engage with cross-functional teams across every step in the customer journey working to ensure we launch new products with best-in-class experiences while also driving improvement to existing ones among Client's biggest flagship products.
Our team needs someone that is passionate about building better customer experiences enabling us to continue delivering on our brand promise, creativity for all. Help us become the best in the industry at end-to-end customer journey management.
What you'll Do
Dive deep into understanding products go to market strategy, competitive landscape, and how the experience we plan to deliver aligns with the needs of a customer
Identify key personas and customer journeys, map flows, and diagnose performance by mining data across many sources
Interview customers, develop user tests, and identify breakdowns in the customer journey as the customer experiences it
Size and prioritize opportunities based on quantitative and qualitative methods
Facilitate discussions with cross-functional teams to develop solutions and drive action across the organization
What you need to succeed

5+ years of experience in product management, ideally with a focus within the consumer software industry. Are you in business development strategy or product marketing? We still want to hear from you!
Experience managing through ambiguity and making sound decisions with incomplete/ imperfect data; proven track record to assess tradeoffs, thoughtfully prioritize, and maintain a bias for action
Experience with creative/design tools and processes
Excellent collaboration skills, incorporating other's points of view, and helping to align interests
Strong cross-functional and executive-level communication and presentation abilities
MBA preferred (or equivalent practical experience)

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