Sr. Program Manager, Diagnostic and Preventive Services- DPS - Hiring Fast

How will this role have an impact?

Signify Health is seeking an experienced Senior Program Manager to join our dynamic team within the Diagnostic and Preventive Services (DPS) Delivery organization.

About the Team:

Diagnostic and preventive screenings address multiple care gaps and can be completed during an In-Home Health Evaluation. Our nationwide network of more than 11,000 licensed clinicians conduct spirometry, peripheral artery disease, and bone density tests, plus lab collections that include HBA1c, eGFR, uACR, microalbumin, and fecal occult blood tests. Together, these integrated services create a more comprehensive and convenient care experience.

The DPS Delivery team is responsible for launching new screening and lab products that drive better health outcomes, close more gaps in care, and improve HEDIS and Star Metrics for our clients.

About the Role:

As a Senior Program Manager of DPS Delivery, you will be responsible for managing strategic programs focused on new product development and service optimization initiatives. This role requires partnership with cross functional teams to define program scope and objectives, develop performance targets and KPIs, establish project plans, manage deliverables within set timelines, lead project team meetings, and manage status communications to executive leadership.

Cross functional team coordination, project management and executive presentation skills are essential to success in this role. As a DPS Delivery Program Manager, you will report to the Director of DPS Delivery Operations and serve as a primary point of contact for Product, Operations, Finance and other business partners focused on the DPS service line.

Job Responsibilities:

• Partner with Product team counterparts to represent Operations team objectives and considerations through business case creation and approval for new product development opportunities
• Establish program scope, objectives, success criteria, and develop phased project plans to meet program goals
• Employ strategic thinking with a demonstrated ability to convert transformative ideas to practical solutions that deliver results
• Establish success metrics, including clearly defined and documented KPIs
• Build project teams and program operating structures; effectively manage cross functional teams to deliver on program goals
• Create standard project artifacts such as project charters, communication plans, requirements documents, project plans/timeline, and performance reports
• Ensure exceptional working relationships with key stakeholders at all levels
• Review and monitor operating metrics trends and results; partner with Analytics to obtain new or updated visibility into data when necessary
• Manage program issues and risks as they arise; evaluate and solve complex problems including internal and external escalations
• Develop scalable SOPs for Operations teams to support program expansion and scale enablement
• Manage all written and verbal program communications to a broad range of stakeholders and executive leadership level
• Run program retrospectives to surface process improvements to program management processes

Basic Qualifications:

• 6+ years professional experience with 4+ years of program or project management experience, preferably within a Healthcare Organization or Operations function
• Bachelor's degree in Business, Supply Chain Management, Operations Management, Finance, or related field
• Demonstrated ability owning program strategy, end to end management of program / project lifecycles, and delivery of demonstrated business results
• Demonstrated ability leading and owning highly cross-functional programs within set timelines
• Strong written and verbal communication skills to various audiences, including executive leadership level
• High emotional intelligence, including the ability to convey complex ideas in a clear, concise manner both verbally and in writing to various levels of leadership
• Self-starter with the ability to work through ambiguity who thrives in fast-paced and multifaceted environments and is able to deliver within defined timeframes
• Advanced skills in MS Office or Google Suite; specifically MS Excel, MS Word, Google Sheets, and Google Docs. Adept with technology.
• Ability to travel up to 10% (if not located in the DFW Metro)

Preferred Qualifications:

• Experience with project management and workflow tools like SmartSheets, Jira, Asana, or Lucid Charts
• Project Management Professional (PMP) certification is a plus
• Experience managing change and maintaining excellent relations with executives, customers, Operations and Product Management staff at all levels.

The base salary hiring range for this position is $88,200 to $153,700. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan. We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals' clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we're able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify's intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we're driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

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We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.