Sr. Property Technology Operations Engineer

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:
The Senior Property Technology Operations Engineer plays a critical role in keeping property-level technology running smoothly. This position provides advanced technical support across hardware, software, endpoint devices, networking, and applications, while serving as an escalation point for complex issues. You’ll work hands-on in the field, support major initiatives and events, and partner closely with property teams, infrastructure, and service desk teams to ensure reliable, high-quality technology experiences for employees and business operations.

THE DAY-TO-DAY:

• Provide advanced support, troubleshooting, and deployment for end-user devices, networks, Wi-Fi, mobile devices, and applications

• Serve as an escalation point for complex incidents and requests that cannot be resolved independently by Property Technology Engineers

• Perform network patching, cross-connects, and troubleshooting; assist with setup and maintenance of network hardware

• Support projects, events, and temporary technology installations through site surveys, planning, and coordination with application and infrastructure teams

• Oversee hardware procurement, delivery, preparation, and distribution, ensuring timely deployment and issue resolution

• Enforce asset management practices to ensure accurate tracking and effective use of technology resources

• Actively participate in major incident and problem investigations by triaging issues, gathering data, providing hands-on support, and communicating real-time updates to stakeholders

• Support assigned technology projects and, when needed, assume project leadership responsibilities

• Review employee feedback and contribute to continuous improvement initiatives that enhance the overall user experience

THE IDEAL CANDIDATE:

• Bachelor’s degree in Computer Science, Data Science, Information Systems, or a related field (preferred)

• 3+ years of prior relevant experience in cross domain Information technology experience, including endpoint, server, network & WiFi, mobile device, and application support.  

• Experience working in a fast-paced, operational environment with multiple concurrent priorities

• Strong troubleshooting, analytical, and problem-solving skills

• Extensive knowledge of enterprise systems and applications

• Ability to clearly communicate technical concepts to both technical and non-technical audiences

• Strong prioritization and time-management skills

• Demonstrated ability and curiosity to learn new technologies

THE PERKS & BENEFITS:

• Prioritize your wellness, access programs crafted to nurture your mental and physical health. 

• Enjoy unbeatable discounts on hotel stays, dining, retail, entertainment, and exclusive partner perks for travel, tech, and beyond! 

• Savor delicious meals for free in our employee dining room. 

• Park with ease—whether you're on or off shift, it's free! 

• From healthcare to financial support and generous time-off options, we’ve got you covered. 

• Elevate your career with development programs, connect through networking events, and make a difference with community volunteer opportunities.

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12249

Are you ready to JOIN THE SHOW? Apply today!