Sr Scientific Support Specialist

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
Join our collaborative team at Thermo Fisher Scientific as a Sr Scientific Support Specialist within Unity Lab Services. In this role, you'll contribute by providing essential laboratory support services that enable our customers to make the world healthier, cleaner, and safer. You'll manage inventory systems, coordinate laboratory operations, and ensure exceptional service delivery at customer sites. Working directly with researchers and scientists, you'll maintain crucial lab support functions including materials management, equipment maintenance, and safety compliance. Our supportive environment offers opportunities for growth while supporting critical scientific work across multiple disciplines.

Position Overview:

As a member of Unity Lab Services, you’ll play a vital role in delivering excellence in service. Your responsibilities encompass supporting Research and Development, Technical Development, Manufacturing, and Quality Control efforts. We value strong communication and a customer-centric approach!

Job Responsibilities:.

• Coordinate preventive maintenance activities in supervised laboratories, such as cleaning and defrosting refrigerators, freezers, and centrifuges, as well as handling equipment calibrations.
• Maintain lab signage and labeling
• Daily communication via group MS teams channel to inform lab members of issues/updates in the labs.
• Maintain contact with lab members regarding on going work orders.
• Maintain and track instrument calibration, maintenance, and repair schedules.
• Assist with instrument installations.
• Perform upkeep on open-access instruments.
• Handle and order supplies for analytical labs, engineering, and processes as needed.
• Keep track of non-regulated instrument preventive maintenance schedules and act as a point of contact for maintenance and repair issues.
• Support lab cleanliness using 5S and safety principles.
• Clean, decontaminate, and sanitize equipment and hood surfaces contaminated with hazardous materials.
• Act as an intermediary and collaborate with QA and EHSS to address compliance and safety concerns.
• Perform additional administrative activities as requested, such as addressing safety findings.
• Stock and maintain inventory for consumables (excluding Point of Use) and equipment components.
• Maintain metric data for work performed.
• Perform additional duties as assigned by the supervisor.

Education:

• High School Diploma or GED required
• Bachelor’s Degree required, preferably Bachelors Of Science

Knowledge, Skills, and Abilities:

• Proven excellence in customer service skills and a thorough problem-solving approach.
• Proficiency in computer software applications, including Outlook, Excel, Word, and PowerPoint.
• Strong desire to serve the customer with excellent interpersonal skills to work well with personnel at various levels. Must uphold Thermo Fisher Scientific’s Four-I Values.

Please note that the above statements provide a general overview of this position’s responsibilities and do not encompass all duties and responsibilities associated with it.

REQUIREMENTS:
• Preferred 2 years of experience in laboratory setting and/or customer service environment
• Preferred Fields of Study: Biology, Chemistry, or related field
• Strong proficiency in Microsoft Office suite, especially Excel
• Excellent verbal and written communication skills with ability to interact professionally at all levels
• Experience with inventory management systems and handheld scanners
• Knowledge of GMP/GLP environments and laboratory safety protocols preferred
• Capability to stand/walk for extended periods and work in varied temperature environments
• Willingness to wear required PPE including lab coats, safety glasses, steel-toe shoes
• Strong analytical and problem-solving skills
• Demonstrated ability to work independently while maintaining attention to detail
• Experience with chemical handling and waste management protocols preferred
• Flexibility to work overtime as needed
• Valid driver's license may be required for some positions
• Experience with laboratory documentation and compliance procedures
• Strong customer service orientation and professional demeanor

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards