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SMX is seeking a Senior Service Desk (FOIA) to support the U.S. Army Counterintelligence Command’s IT infrastructure by providing hardware maintenance, hardware management and Tier II service desk support.
This is a full-time onsite position in Ft. Meade, MD.
Essential Duties & Responsibilities
- Perform all hardware maintenance duties and can operate automated diagnostics systems and to interpret findings.
- Perform remedial and preventative maintenance in accordance with Original Equipment Manufacturer (OEM) specs, Cybersecurity STIG requirements, or as defined by the TTM/COR
- Track and execute warranties for asset maintenance.
- Perform equipment installation and relocation.
- Be able to assist/conduct equipment sanitization for turn-in to the Defense Reutilization Management Office (DRMO)
- Identify required spare parts and maintain inventory of spares.
- Fabricate, install, and remove cabling and cabling infrastructure (e.g., raceways, conduit, etc.) for supported systems IAW Department of Defense (DoD) and Army requirements.
- Perform hardware installations, basic network administration and actions required to install or troubleshoot Automated Information Systems and Internet Protocol (IP) assets on a network (e.g., configure IPs, troubleshooting connectivity issues, etc.)
- Provide system hardware maintenance and interconnectivity familiarization for active duty and civilian personnel following hardware upgrades, integrations, reconfigurations, and layout drawings updates.
- Perform site surveys for new installations or reconfigurations as directed by the TTM/COR via projects and/or task assignments.
- Attend internal unit required training sessions and meetings.
- Create/update diagrams supporting Information Assurance (IA), Configuration Management (CM), and Government documentation requirements.
- Perform/maintain change control and associated documentation.
- Provide Tier II support for desktop imaging, managing Active Directory contents (accounts, groups, etc.), manage Org share contents, distribution lists, and overall Office 365 Support.
Required Skills, Experience & Education
- Clearance Requirement: Top Secret/SCI and willingness to take a CI Poly
- Two (2) years of college in a computer field and four (4) years of related experience or any equivalent combination of relevant education or experience for a total of six (6) years’ experience in the I.T. Support (Customer Service) field.
- DoD 8140 requirements: Security+ ce
- Must possess a valid U.S. Passport
- Must possess a valid U.S. Driver’s License
- Up to 20% annual travel
- This position requires the ability to climb ladders, lift up to 50 Ibs, and perform overhead work
Desired Skills, Experience
- A+ce, NET+ce
Application Deadline: March 30, 2026
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The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications. At SMX, one of our Core Values is to Invest in Our People so we offer a competitive mix of compensation, learning & development opportunities, and benefits. Some key components of our robust benefits include health insurance, paid leave, and retirement.
At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success.
We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what’s possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration.
SMX is an Equal Opportunity employer including disabilities and veterans.
Selected applicant may be subject to a background investigation and/or education verification.
SMX does not sponsor a new applicant for employment authorization or immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).
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