Sr. Service Engineer

Title: Sr. Service Engineer

Pioneer the next generation of innovation. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance.

Key Accountabilities:

• Oversee, troubleshoot and determine the cause of very complex product problems and concerns, through failure analysis and research, applying engineering principles
• Oversee and perform field inspections of failed parts to identify primary cause and reduce future incidents.  Check component parts to assure conformance or non-conformance with specifications 
• Provide guidance, technical assistance and feedback to MTU designers and engineers on customer problems and needs.  Including the design and implementation of experimental hardware
• Oversee operation, maintenance, and repair of engines to ensure that parts, engines and equipment are installed and functioning according to MTU America specifications
• Train field personnel, staff, OEMs and dealers on product and troubleshooting methods to increase service and support capabilities and provide technical assistance to resolve power train concerns
• Verify results and quality of technician's work
• Diagnose electronic engine control systems and troubleshoot these systems as they are applied in different applications
• Confer with engineers and other personnel to implement operating procedures, write and update service manuals and bulletins, resolve system malfunctions, and provide technical information, based on field investigations
• Research and analyze customer design proposals, specifications, and other data to evaluate the feasibility, cost, and maintenance requirements of designs or applications
• Specify system components or direct modification of products to ensure conformance with engineering design and performance specifications
• Conduct research that tests and analyzes the feasibility, design, operation and performance of engines, components, applications and systems. Operate instrumentation and record test data
• Design service tools for new and existing products
• Keep company property clean, organized and operational
• Promote a compliance culture in area of responsibility and live the letter and the spirit of the Integrity Code.
• Perform special projects as required.

Basic Requirements:

• Bachelor’s Degree in Engineering or Technology and 5 years of failure analysis or service engineering experience with internal combustion engines; or 9 years of failure analysis or service engineering experience with internal combustion engines
• To be considered for this role you must be a US Citizen or Green Card Holder

Preferred Qualifications:

• Excellent knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of internal combustion engines
• Excellent mechanical or electrical knowledge of engines and tools, including their designs, controls, uses, repair, and maintenance, including major engine overhaul and the tune-up of diesel engines and components
• Excellent ability to read and interpret blueprints, technical drawings, schematics, and computer-generated reports
• Excellent analytical and creative problem-solving skills, when problems are very complex
• Excellent organizational, planning and follow up skills
• Strong oral/written communication skills
• Strong interpersonal skills
• Self-starter with the strong ability to work extended periods without supervision
• Ability and willingness to travel - domestic and international
• Proficient with PC and MS Office Suite
• Knowledge of MTU products, policies and procedures
• Knowledge of physical properties of fuels, coolants and lubricating oils
• Knowledge of principles of hydraulics, physics and pneumatics
• Maintain detailed records of daily activities in log books

Work Environment:

• Reasonable accommodation may be made to enable an individual with disabilities to perform essential job functions.
• Daily work is performed in an office environment and outside at customer locations
• While performing duties of this position, the employee is occasionally required to stand, kneel, crouch, reach, and / or grasp.
• Employees are regularly required to sit and use hands to manipulate small items such as a keyboard or mouse and is frequently required to walk within the work environment.

Rolls-Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.

At Rolls-Royce, we are committed to creating a workplace where all employees feel respected, supported, and empowered to do their best work. We foster a welcoming and innovative work environment that invests in you, giving you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference.

Benefits

The Business Unit Power Systems of Rolls-Royce provides world-class power solutions and complete life-cycle support under our product and solution brand mtu. Through digitalization and electrification, we strive to develop drive and power generation solutions that are even cleaner and smarter and thus provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility.
 

We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems. These clean and technologically-advanced solutions serve our customers in the marine and infrastructure sectors worldwide.