Sr. Specialist, Asset Protection - Innovative Company

At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.

Sr Specialist, Asset Protection - Dallas, TX (Hybrid role) 

Due to growth, HelloFresh is looking to add a Sr. Asset Protection Specialist to our team within our Special Operations Center! As an Asset Protection SOC Operator, you will join forces with the Site Asset Protection Managers across the company to head up workplace safety & security initiatives for our entire US operations! You will be on the front lines of monitoring, directing, and assisting daily operations, and immerse yourself in the trenches to promote HelloFresh’s vision, inspire change, raising the bar on are safety & security performance!

You will…

• Monitor cameras and alarms across multiple locations and provide feedback to frontline management teams.

• Leverage data analytics to identify fraud / misuse red flags.
• Manage access control, video management, emergency altering, and other safety and security systems around the network.

• Respond to and resolve emergency escalations by managing the emergency action plan, and other safety and security standards.
• Identify In progress incidents leveraging technology, reporting and surveillance tactics.
• Identify, escalate field escalations to the special operations center at the direction of AP leadership
• Respond to incidents and submit appropriate documentation for all incidents following AP policy and procedures.
• Provide service and a working experience that meets the needs of the team members and management teams
• Demonstrate a culture of ethical conduct, safety, and compliance
• Work with integrity and professionalism in a customer service environment
• Manage site teams during incidents and provide escalation support to senior leaders
• Use continuous improvement principles to identify ways to improve our processes and results

• Effectively listen, build rapport and communicate at all levels; are confident sharing ideas and trends
• Recognize and resolve situations that are ambiguous or challenging, focus effort on meeting or exceeding goals, and pave the way for efficiency.
• Identify the system component that is causing the error, as well as the options available for resolving it and completing the task.

You have… 

• Bachelor’s degree, or equivalent experience, in an applicable field
• Must be at least 18 years of age or older.
• Welcoming and helpful attitude toward visitors and employees 
• Learn and adapt to current technology needs
• Effective communication skills 
• Work both independently and with a team 
• Manage workload and prioritize tasks independently.
• Proficiency in Microsoft Office (Excel, Word, Power Point) and Google app (Gmail, drive, sheets, etc.) 

Preferred Requirements:

• 2-3 years experience using data analytics to support investigations.
• Experience with Microsoft PowerBI, or similar applications, a plus.
• Ability to seek professional certifications, such as CFE or other fraud investigation / prevention certificates.

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers’ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!

At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.

We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form.

To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn.

HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:

• Europe: [email protected]
• APAC: [email protected]
• United States: [email protected]
• Canada: [email protected]