Sr Staff Inbound Product Manager

Pay Range: $ 100-107/hr. on W2

Duration: 6 Months

Location

: 2215 Lawson Lane, Santa Clara, CA, 95054

Job Title:

Sr. Staff Inbound Product Manager

Education Requirement: N/A

What you get to do in this role:
Lead product strategythatsets us up for success as welook to growto (USD)10B inrevenue
Communicateproductprioritiesand buildconsensus
Assume leadership responsibilities as anaccountable owner who is committedto the outcome regardless of the role ororganizationalboundaries
Work withmultipleteamstoguideprojectsthroughdevelopmentand bring high-quality products to life
Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
Communicate complex problems into easily understood requirements and provide solutions
Develop multi-modecommunications that convey a clear understanding of the needs of different audiences
Lead the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team
Hiring Manager Notes:

Does this position have the opportunity to extend beyond the initial contract or convert to FTE?
We do not currently have headcount but that is my intent to have them become an FTE. We are still finalizing the 2024 budget but I'm hoping to know by the end of year.
Based on the job description, what are the must have non-negotiable items that a candidate must have to be successful in this role?
These are the 2 main qualifications (also want to make sure they have worked on enterprise software):
Extensive knowledge of the credit card disputes process
Strong understanding of the card network rules published by Visa and Mastercard as it relates to the disputes/ chargeback process
What backgrounds/skills can we be more flexible with that can be learned on the job?
Specific ServiceNow experience can be learned. I am really looking for a domain expert in Disputes Management who also has some software product management experience.
Does this position require to sit onsite or travel to an SN office?
This position can be remote but there might be times when I would want them to travel to Santa Clara for onsite meetings.
Does this person have to work in a specific time zone? (e.g. - If a person on the East Coast can work PST, is that ok?)
Doesn't matter about time zone. However, we do work with product/engineering in India, so they need to be flexible with working hours (8am PT calls and 8pm PT calls). I shoot for my team to only have to do 2 nights a week working with India (or US for our folks in India).
Is there a specific laptop that needs to be used for this role (i.e. - Mac or Windows)?
No, they can choose
To be successful in this role you have:

12 years of softwareproductmanagement experience
Strong prioritizationskillsandthediscipline to focus on highimpactactivities
Experience defining andcapturingproductrequirementsandtransforming them intoaproduct roadmap
Deep curiosity about customerneeds and a track record inbuilding customer relationshipsand delivering customer-centric solutions
Extensive knowledge of the credit card disputes process
Strong understanding of the card network rules published by Visa and Mastercard as it relates to the disputes/ chargeback process
Experience driving solution development through big-picture solution development
Ability to serve as a team lead, and coach employees at lower levels

#J-18808-Ljbffr