Sr. Strategic Account Rep

About siffron:

siffron is a leading provider of retail merchandising solutions, specializing in designing and manufacturing innovative display and signage systems. We partner with top brands and retailers across various industries to enhance their product presentation and optimize customer experiences. 

Our company values innovation and encourages creativity, offering a collaborative work environment that fosters growth and professional development. siffron continues to push boundaries and set new standards in the retail market, establishing itself as an industry leader.

siffron Benefits: 

The salary range for this role is $43,000 to $60,000.00. siffron considers several factors when extending an offer, including but not limited to, the role, function, a candidate’s work experience, location, education/training, and key skills.  

• Hybrid - 3 days onsite, 2 days remote
• 401(k) match (up to 50% of 6%)
• Annual siffron profit share/safe harbor match
• Tuition reimbursement program for eligible employees
• Medical, dental, vision insurance upon hire
• Flexible spending account and/or health savings account
• Vacation/Personal/Bereavement leaves
• Paid parental leave
• Short- & long-term disability coverage
• Employee Assistance Program
• Employee referral bonus program
• siffron Shared Ownership Works Program
• 10 paid holidays

JOB SUMMARY

This position is assigned to a specific large account (normally one of our top 5 accounts), and is responsible for communication and completion of transactions necessary to support the account. Works with the sales manager as one of the primary points of contact for the account, internally and externally. 

ESSENTIAL FUNCTIONS

· Ultimately responsible for all order entry and maintenance related to the account; if the account is an EDI account, this position is responsible for item mapping, price corrections, UOM alignment or additions to their contract. 

· Communicating item demand concerns.

· Create and maintain the reports required by the account and update as necessary. These may include inventory management, order management or roll-out progress reports. 

· Act as the primary internal point of contact for that account. Act as the primary contact for that account in the absence of the NAM.

· Be the internal coordinator for projects and issues related to the assigned account.

· Perform various tasks that may be requested by the NAM.

· Create and maintain account guidelines.

· Maintain any online purchasing catalogs the account may have or provide necessary content.

· Run interference on problems/opportunities to make sure that they are resolved to the customer’s satisfaction.

· Enter quotes to obtain pricing on special projects when necessary to assist the NAM. 

· Coordinate the shipping of prototypes for customer approval.

· Travel may be necessary to the customer’s site for meetings and/or training purposes.

· Run interference on problems/opportunities to make sure that they are resolved to the customer’s satisfaction in a timely manner. 

· Assist with collections/credit issues when necessary

· Back up for Strategic Account Representative

· Other duties as assigned 

PERFORMANCE MEASURES

· All orders entered for the account within the required standard of processing. Orders are to be routed using customer routing information.

· Customer satisfaction – responds timely to customer’s issues and inquiries. 

· Reports need to be run within the time constraints set by the customer. Analysis of the data and communication of your findings should be communicated with the appropriate people.

SUPERVISOR RESPONSIBILITY

· Provides directional guidance occasionally to the Strategic Account Representative

· No direct supervisory responsibility 

POSITION TYPE/EXPECTED HOURS OF WORK

· Full time positions

· Monday – Friday 8am-5pm, or as scheduled

EDUCATION, LICESES, AND EXPERIENCE

· High School graduate or equivalent.

· College degree preferred.

· Customer Service experience 3-5 years.

SKILLS (Language, Mathematical, Reasoning, Other)

· Excellent communication skills.

· Ability to interact with others in a team manner and effectively move projects along.

· Strong data entry and keyboarding skills.

· Proven ability to exercise solid judgment.

· Proficient in MS Office Products, including Excel.

· Ability to work in a fast paced, ever-changing environment with limited supervision.

· Complete tasks in a thorough, correct and timely manner.

· Detail oriented with good organizational skills and the ability to prioritize tasks.

WORKING CONDITIONS/PHYSICAL DEMANDS

· The job will require 70-80% of the day in a seated position taking calls and using a computer. 

· Travel may be required.

· Some lifting may be required.