Sr. Supervisor, Order Operations

We are looking for a Sr. Supervisor of Order Operations to manage Lucid's order operations program and team. This role involves creating efficient and straightforward order processes to help the company scale and expand globally. The ideal candidate will bring a customer first mindset and a passion for operational excellence, guiding a growing team through the challenges of a dynamic market while ensuring the highest standards of accuracy and customer satisfaction. This is an exciting opportunity to play a key role in shaping the future of our order operations as we continue to innovate and grow.

The Role

• Develop and maintain a structured and scalable Order Operations program to ensure consistency of all aspects of vehicle orders, including but not limited to ensuring accurate configurations, payments and refunds


• Build out a team to support the continued expansion of Lucid’s operations across new markets


• Work closely with Sales, Inventory Planning, and other operational teams to maximize potential sales and deliveries


• Work closely with Finance, Audit and Systems teams to ensure orders and payments are appropriately reflected in all relevant systems


• Manage the revenue recognition reviews on an ongoing basis


• Provide operational support to business partners for ad-hoc initiatives


• Oversee the operational activities of the Order Operations team, ensuring efficient and effective execution of business processes.


• Manage and motivate staff to operate in an environment for meeting and exceeding company expectations


• Develop KPI’s and targets for the team and provide necessary assistance to achieve said goals

Qualifications

• 3+ years of experience in order operations, business planning, or similar role


• 2+ years of experience managing teams in a Business Office administration capacity or similar.


• Passion for the customer experience, and an understanding of how operational efficiencies impact said experience


• Ability to partner cross-functionally to deliver major initiatives, all while relentlessly prioritizing based on need


• Comfort navigating ambiguity, and an ability to create in an undefined, unestablished environment


• Self-starter mentality and comfort working in a high energy, fast-paced environment


• Exceptional organizational skills and attention to detail


• Strong communication skills, both written and verbal