Sr. Support Analyst, Revenue Operations

Location: 9045 River Road, Indianapolis, IN 46240

*This is an in-office position that offers a hybrid schedule

Company Overview

Performing over 80 million locates annually, USIC is the most trusted name in underground utility damage prevention. USIC also provides a full suite of utility services throughout North America. Our Mission: to deliver quality, efficient, safe, and innovative solutions to protect our partners’ infrastructure and critical assets. Our Culture is known as Living the SAFE-LIFE: Protecting Infrastructure, Protecting Our Communities, Protecting Ourselves.

Summary

The Revenue Operations Senior Support Analyst provides critical operational and administrative support to the Sales and Commercial Operations teams. This role owns insurance and compliance-related processes, supports post-close activities, and ensures data accuracy across systems. The position requires strong attention to detail, sound judgment, and the ability to manage multiple requests in a fast-paced environment. This role works closely with Sales, internal departments, and external vendors to ensure customer requirements are met and commercial processes are executed accurately and efficiently.

Responsibilities

• Own customer insurance-related processes, including managing Certificates of Insurance (COIs) and coordinating updates or changes as required
• Maintain working relationships with external insurance and compliance vendors where applicable.
• Manage and maintain compliance sites, including insurance, risk, safety, questionnaires, and related requirements
• Support compliance and bid-related portals as needed
• Support the Sales team where required by responding to requests and assisting with operational needs
• Manage inbound sales requests received through shared inboxes or website submissions
• Support signature request processes and ensure required documentation is completed
• Assist with customer vendor registrations, W-9s, and related onboarding or administrative requirements.
• Maintain and validate data accuracy in the CRM to support sales execution and reporting
• Process approved updates or adjustments in CRM systems, including post-close changes, ensuring accuracy and proper validation
• Support commercial processes such as terminations, lost work updates, and annual escalator processing in accordance with established procedures
• Support additional projects, initiatives, and operational tasks as assigned by the manager
• Assist with continuous improvement efforts related to sales support, compliance, and operational workflows

Requirements

• 3+ years of experience in Commercial Operations, Sales Operations, Revenue Operations, or a related support role; additional experience in contract management, compliance, or insurance-related processes strongly preferred
• A bachelor's degree in business administration or a related discipline from an accredited university or college is preferred
• Experience working in CRM systems (Salesforce highly preferred) with a strong focus on data accuracy and adherence to structured processes
• Strong organizational and advanced administrative skills with the ability to manage multiple priorities and competing requests
• Ability to work independently, take initiative, and navigate ambiguity while collaborating effectively with cross-functional teams
• Clear, professional written and verbal communication skills
• Proficiency in Microsoft Office applications, including Word, PowerPoint, and Excel

We are an Equal Opportunity Employer. Veterans are encouraged to apply.