Sr. Technical Account Manager (TAM) - Greater St. Louis Area

Job Description:

Are you a calm-under-pressure problem solver with a talent for turning around high-stakes client relationships and bringing operational clarity to complex technical environments?

NextGen Healthcare is seeking an experienced, high-impact Senior Technical Account Manager (TAM) to serve as the dedicated strategic advisor, operational anchor, and technical champion for our key ambulatory partners.

In this critical role, you will take full ownership of the account’s operational stabilization and relationship recovery. You will be partnering directly with executive leadership, clinic administrators, clinical end-users, and IT teams. Your mission is to restore confidence, establish predictable day-to-day EHR/PM workflows, decisively resolve long-standing friction points, and realign our software solutions to support their core healthcare mission.

• Support solutions, provide technical guidance and advocate for the customer.  
• Ensure environments remain operationally healthy whilst reducing cost and complexity. 
• Develop trusting relationships with customers, understanding their business needs and technical challenges.
• Drive technical discussions regarding incidents, trade-offs, and risk management.
• Collaborate and partner with Solutions Architects, Business Developers, Professional Services Consultants, Sales Account Managers, and C-suite executives.
• Provide detailed reviews of service disruptions and all metrics.
• Proactively problem solve and find opportunities for customers.
• Develop methods, techniques, and evaluation criterion for obtaining results.
• Work with operations, to provide ongoing maintenance including updates, patching, and antivirus updates.
• Troubleshoot and resolve issues in assigned technology including hardware, software, operating systems and application-related issues; conduct performance monitoring, systems health checks and capacity planning.
• Report progress of the project / task to all stakeholders in a timely and efficient manner. 
• Identify /document issues prior to client impact. Work directly with individuals and teams from different areas of the organization to drive product improvement. 
• Support clients undertaking gap analysis between current and future state so that the configuration of solutions meets client needs.
• Perform other duties that support the overall objective of the position.

Education Required:    

• Bachelor's degree.
• Or, any combination of education and experience which would provide the required qualifications for the position.

Experience Required:

• 5 years' relevant experience as Technical Accountant Manager or similar.
• Cloud Hosting expertise with a preference towards AWS knowledge and certifications.
• Experience in the medical field preferred.

Knowledge, Skills & Abilities:

• Knowledge of: Troubleshooting hardware, software, operating systems and application-related issues; conduct performance monitoring, systems health checks and capacity planning; Cloud hosting; AWS; Microsoft Office. 
• Skill in: Leadership through critical incidents; communication, organized, problem solving, collaboration, technical acumen and customer focus.
• Ability to:  Work effectively in a fast-paced environment, prioritize workload, multi-task, and meet deadlines.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.