Sr. Technical Program Manager, Ops Tech Solutions AMER

Sr. Technical Program Manager, Ops Tech Solutions AMER

Job ID: 2588467 | Amazon.com Services LLC
The OpsTech Solutions (OTS) Americas team is seeking an experienced Sr. Technical Program Manager.

In this role you will own delivery of cross organization initiatives, assist in developing and leading organization roadmaps, driving efficiency in processes, and delivering on goals. You understand, utilize and share program-management best practices. You may be assigned to manage the roadmap for an organization, which may include contributing to OP1/OP2 narratives, and ownership of one or more organizational goals. As a senior technology program owner, you are accountable for the overall strategy as well as driving teams inside and outside your organization to deliver. You are able to define the program (mission, vision, tenets), set goals, analyze data, drive improvements that are quantified with metrics, and influence resource allocation. You understand the systems in your product or program space, their limitations, scaling factors, boundary conditions, and reasons behind architectural choices.

As a Sr. Technical Program Manager, you will partner with strong technical leaders to drive the long-term vision of the organization. You will understand the significant business problems, automation limitations, scaling factors, boundary conditions, and reasons behind decisions. You will streamline and/or eliminate excess process. You will influence teams to decouple from dependencies and eliminate problems that stifle innovation or cause user dissatisfaction. You will demonstrate good judgment in how and when to escalate. You are data-oriented, regularly review metrics, and proactively seek out new and improved data/mechanisms for visibility. You will ensure your programs stay aligned with organizational goals.

You will ensure stakeholder needs are aligned, while driving mindful discussions that lead to crisp decisions. You will partner with customers, internal/external teams, and/or engineering teams to determine what projects move forward and in what priority order. You will write effective narratives, program updates, and present them effectively to stakeholders and management team. You create plans that have clear, measurable success criteria and return on investment. You oversee the gap between teams, processes, and systems. You are able to solve ambiguous problems and proactively identify and mitigate risks.

You oversee the gap between teams, processes, and system architectures. You help teams/your organization reduce exposure to classic failure modes (e.g., requirements not sufficiently understood/documented, ineffective cross-team collaboration, long-term impact(s) from of the use of third-party technologies, APIs not protected/hardened, insufficient testing/gaps in QA). You solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks). You demonstrate good judgment in how and when to escalate (without damaging relationships). You regularly review metrics and proactively seek out new and improved data/mechanisms for visibility. You ensure your program stays aligned with organizational vision.

As a Sr. Technical Program Manager, you will drive continuous improvement activities for the organization and use mechanisms to ensure the sustainability of the solutions you implement. This role requires a candidate with proven lability to facilitate and guide the application of Lean Six Sigma and other quality methods across an organization. This leader must be a change agent and be able to influence without authority in a highly customer-centric environment. You will participate in the exchange and promotion of continuous improvement best practices as well as influence and train organizational members in lean process thinking and the application of continuous improvement tools.

Key job responsibilities
• Problem Management
• Own the in-take processes
• Organize existing/new projects and programs
• Drive detailed business and technical discussions/alignment
• Own organizational goals, and program related metrics
• Drive adoption, compliance, and customer satisfaction
• Create, communicate, and update stakeholders on progress
• Write effective narratives, roadmaps, and plans
• Delivery of programs, projects, and tasks within scope and on time
• Collaborate with business leaders at all levels to build and manage a large-scale program
• Establish a comprehensive set of metrics to measure the impact of our programs
• Drive cross-functional strategic initiatives to continuously improve the customer experience
• Work-cross functionally to identify and build best practices and process improvements
• Drive cross-functional projects to support new strategic initiatives and business opportunities for the organization

This role will include travel; up to 10%.

A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

We are open to hiring candidates to work out of one of the following locations:

Arlington, VA, USA | Nashville, TN, USA | Seattle, WA, USA
BASIC QUALIFICATIONS

- 6+ years of technical product or program management experience
- Bachelor's degree in engineering, computer science or equivalent
- Experience using data and metrics to drive improvements
- Experience owning program strategy, end to end delivery and communicating results to senior leadership
- Analytical background; knowledgeable in seven quality tools, SPC, Hypothesis Testing, Regression Analysis
PREFERRED QUALIFICATIONS

- Master’s degree (MBA, Engineering, Operations Management, Mathematics, Science).
- Lean Six Sigma Black Belt or Master Black Belt certification
- Project Management Professional (PMP) / equivalent certification, or Certified Scrum Product Owner (CSPO) / Certified Scrum Master (CSM)
- Experience instructing executives, managers, associates, and continuous improvement champions on Lean methodologies and/or technology projects
- Experience defining program requirements and using data and metrics to determine improvements
- Proficient in obtaining, organizing, and analyzing data to challenge conventional wisdom, make fact-based decisions, drive root cause analysis, and evaluate outcomes
- Strong sense of urgency and personal commitment; ability to deliver in a deadline-driven environment
- Advanced skills in statistical analyses
- Experience deploying transactional lean, manufacturing lean, variation reduction, and Design for Six Sigma methodologies
- Experience managing Kaizen schedule, coordinating Kaizen efforts, and ensuring timely project benefit validation
- Demonstrated knowledge of key business financial metrics, providing metric inputs to various reporting venues, and communicating key performance indicators to stakeholders in support of business objectives
- Proven experience working with large scale technology systems

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $119,000/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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