Sr Technical Support Analyst

Responsibilities:
- Assist in resolving product or escalated service problems by clarifying the customer's complaint.
- Coordinate with team lead and/or manager to gather important customer feedback.
- Create opportunities for upsells and or cross-sells that can be referred to the Sales Team.
- Provide top-notch services that will delight customers to assist with the continuous improvement of web applications.
- Ensure proper escalation to internal stakeholders when needed.

- Apply relevant AI applications to increase efficiencies in pursuit of enhancing personal and team efficiency.

- Perform QA functions related to product development and pre-product releases.

- Log, update, and document customer inquiries to ensure high levels of customer support for existing clients.

Requirements:
- Bachelor's degree in Business Administration or relevant, or relevant experience
- 3+ years of experience in a customer support role
- Ability to gather and examine data to assist with support issues and provide action items for others in the organization.
- Proven computer skills and comfortable using online technologies.
- Experience working with novice computer users and patience.

- Familiar with AI tools and relevant applications