MW Partners is currently seeking a Sr. Technician Client Services to work for our client who is a leader in the media and entertainment industry. Responsibilities and duties: Provide first and second level support for software, hardware, and various infrastructure related issues. Participate in the entire user life cycle from accounts provisioning, hardware deployment and day one orientation. Participate in an on-site support rotation for all employees at the office. Provide video conference setup support and basic troubleshooting. Administration and troubleshooting of company Mac/Windows, BYOD, peripherals. SaaS
applications/integrations,
network, and IDP Assist in various technical projects and maintenance that may be required (this includes desktop, directory services, telecom, and networking). Contribute to New Technology discussions. Cross functional collaboration Requirements: B.A./B.S. in a computer science related field (or) 6 years' experience in system administration and support. 5+ years working in a fast-paced technology company environment or start up Strong desire to help others, positive attitude, excellent problem solving, technical writing, communication, and organizational skills. Exceptional experience supporting macOS and Windows laptops Exceptional experience supporting Google Workspace and a wide variety of popular Cloud SaaS Apps (e.g. Slack, Jira, Github, Adobe CC) Strong knowledge of Help Desk ticketing software (i.e. Jira Service Desk, Freshservice). Strong knowledge of Mac imaging and MDM software (i.e. JAMF Pro). Working knowledge of Networking Concepts (VPN, office and home networks) are a plus. Scripting and automation skills are a plus. Strong knowledge of media streaming services and devices are a plus. Excellent communicator, detail oriented, and customer service focused. For a confidential discussion or to find out more, contact Abhinay Singh on 909-284-1658 or apply now.
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